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Mercedes-Benz Of Bedford Bedford, OH Reviews & Cars for Sale

18122 Rockside Road Bedford, OH 44146

(4.7 out of 5) 243 Reviews
155187

Call (888) 513-1911
Hours of Operation
Monday9:00 am-8:00 pm
Tuesday9:00 am-8:00 pm
Wednesday9:00 am-8:00 pm
Thursday9:00 am-8:00 pm
Friday9:00 am-6:00 pm
Saturday9:00 am-5:00 pm
SundayCLOSED
Monday7:30 am-6:00 pm
Tuesday7:30 am-6:00 pm
Wednesday7:30 am-6:00 pm
Thursday7:30 am-6:00 pm
Friday7:30 am-6:00 pm
Saturday8:00 am-4:00 pm
SundayCLOSED

Mercedes-Benz Of Bedford Inventory

Mercedes-Benz Of Bedford Reviews

Overall
4.7 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    Saad Toor provided the best buying experience!
    by Levi from Erie, Pa | November 26, 2019

    I've purchased 9 vehicles in the last 15 years and I have never experienced the level of customer service Saad provided! He returned calls/texts quickly and in great detail, he made every effort to find exactly what I was looking for in a Mercedes Benz. I explained our timeline and urgency and he met the timelines with the exact car we wanted. I've been in sales for 19 years and I can tell you without a doubt, Saad works very hard to get you the car you want!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (2.0 out of 5.0)
    Customer
    by Papa1024 from Garfield Heights, Ohio | July 13, 2019

    It takes WAY LONGER THAN IT SHOULD TO GET A CAR WASH ON MOST DAYS! TODAY THE "Porter" moved cars that were parked BEHIND MY VEHICLE while JUST moving my vehicle forward INSTEAD OF WASHING IT! NO APOLOGY FOR MY WAIT, NO EXPLANATION, JUST A LOOK OF " oh well" WHEN THEY FINALLY WASHED AND DRIED MY VEHICLE! UNACCEPTABLE!!!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    No honesty or integrity!
    by Brinks. from Pittsburgh, PA | May 22, 2019

    I purchased a used SUV from this dealership. I drove from a state away. When I arrived the vehicle was absolutely filthy, dog hair all over along with dirt and dust. I was assured everything on the vehicle was in great working condition and checked over by their mechanics. They said they would clean up the vehicle and made me wait almost two hours to have it come back still dirty. Not what I expected from a Mercedes dealer. To make things better I have only had the vehicle for 9 days now and the air conditioning hasn’t been working, like they assured me it was. I took it to a local dealership and the air compressor was broken. $1300 dollar fix. The salesman and used car manager still haven’t returned my calls. Worst service I have ever had. Would not recommend to anyone and will never return. I wish I could give it less than a single star review. It’s sad how integrity and honesty is gone in places like this.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    My experience at Bedford Mercedes Benz
    by Belinda from South Euclid | July 18, 2018

    I was given first class treatment with my new certified pre-owned C 300 Mercedes, thanks to David and Skylar. I will definitely Recommend you guys to my friends and relatives. Thanks!!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (4.0 out of 5.0)
    Outstanding Instruction & Explanation
    by DrBrown2851 from Aurora, OH | July 18, 2018

    There are 2 parts to my review ... first the Certified Pre-Owned (CPO) process. They missed quite a few things that I think should have been caught so I was disappointed with the preparation of the car. I paid extra to get the CPO accreditation as compared to buying it from a wholesaler or an individual. But I expected better than what I got. That said, the Customer Service was OUTSTANDING. From salesman (Ali) to Finance Person (Sarina) to Trainer (Skylar), I couldn't have asked for better, more involved and caring people. Especially Skylar who has actually followed up with me by email to make sure I am comfortable with the technology in this car. She is a real gem.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    S 63 AMG Coupe for 2019
    by Rolf from Solon, Ohio | July 04, 2018

    My new rep, Ali, has been most helpful in my ongoing purchase of a 2019 Mercedes S 63 AMG Coupe. Although they did not have one to take a test drive, he kindly found one at another dealership. I hope to make my purchase with him and the Bedford Mercedes Dealership once the pricelist for 2019 becomes available.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (4.0 out of 5.0)
    2006 Silver Blue E350
    by Ollie Bohannon from Elyria | July 04, 2018

    My experience with the salesman was very helpful. He was very knowledgeable and courteous. I'm now working on my down payment. My mind is set on that vehicle.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Mercedes Lover
    by Brenda Hammond from Warrensville Hts., Ohio | July 02, 2018

    Dave Klausner and Skylar were simply the best! Dave made the buying process a breeze! He’s awesome! Skylar is a gem! She helped us with all the bells and whistles of our new vehicle. Skylar and Dave are true assets to Mercedes Benz of Bedford!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Owner
    by Phillip P, business owner from Elyria, Ohio | June 30, 2018

    Problem was taken care of while I waited. Staff was on top of the problem and fixed correctly the first visit. Great job. David S. was the writer and handled everything .

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great sales experience
    by David K from Moreland Hills Ohio | June 30, 2018

    Bought my 4th Mercedes from David Klausner at this dealership. David is a true professional and I was extremely happy with the sales experience. When I went to pick the car up,Ms Skylar Starks explained every detail of the SL 400 and made sure I was very comfortable before I drove away with how the car worked. Would recommend David Klausner and Skylar Starks highly.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
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