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Mentor Kia Mentor, OH Reviews & Cars for Sale

9090 Mentor Ave Mentor, OH 44060

(4.8 out of 5) 237 Reviews

2366551

Call (440) 497-4004
Hours of Operation
Monday9:00 am-8:00 pm
Tuesday9:00 am-8:00 pm
Wednesday9:00 am-8:00 pm
Thursday9:00 am-8:00 pm
Friday9:00 am-6:00 pm
Saturday9:00 am-6:00 pm
SundayCLOSED
Monday7:30 am-6:00 pm
Tuesday7:30 am-6:00 pm
Wednesday7:30 am-6:00 pm
Thursday7:30 am-6:00 pm
Friday7:30 am-6:00 pm
Saturday7:30 am-4:00 pm
SundayCLOSED

Mentor Kia Inventory

Mentor Kia Reviews

Overall
4.8 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Disappointed
    by Disappointed from Mentor | July 10, 2019

    Purchased vehicle at the end of January and was told that I only had one choice of vehicle that would be in my price range. I wanted a forte and was told I could only qualify for a base KIA Soul. Trusting my sales person I took her word for it. Today I visited another KiA dealership in Burton, not only did I trade in my Soul, I got the forte I wanted in January and my payments are lower at the same term. Shame on you Mentor KIA.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (2.0 out of 5.0)
    Beware of service department
    by Customer for 5 yrs from Cleveland Ohio | March 09, 2019

    They do not know what they’re doing. Nothing but problems this past year. Failed to properly inspect and diagnose and also giving false information about extended warranty. I’ve come here for years and will not return.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (2.0 out of 5.0)
    Poor service
    by Bob Wheeler from Mentor, Ohio | September 12, 2018

    Well not fix problems correctly on a car they sell. Avoid them if possible . They did not want to fix an advertised item on a used car the correct way.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    WONDERFUL customer service
    by gloria villarreal from Cleveland | May 09, 2018

    wonderful! i advises others to get they car from Mentor! they are the best in my opinion! they care and show so much respect toward what you want

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Looking for a new car.
    by RT from Willoughby | March 20, 2018

    Frank, the salesman, was very knowledgeable friendly and helpful. Brett the finance guy was great at explaining everything and even Brian the manager was very friendly and kept checking on us. The whole experience was very easy. I would recommend the dealership to anyone seeking a good quality car from knowledgeable friendly people.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (2.0 out of 5.0)
    Service
    by Unhappy c ustomer from Lyndhurst ohio | March 07, 2018

    The service department is terrible ,we had to bring our car back three time to correct a simple repair. The repair didn’t last more than a few months, the second time the ordered the wrong part and the last time we were supposed to get a loaner car but when we arrived they didn’t have one available. I don’t think we will be buying from this dealer again!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great first experience!
    by Shelby from Painesville, OH | February 26, 2018

    Domenic made leasing my first car an easy experience! He created a personal relationship with me and made me feel comfortable with my first leasing process. Thanks for your time and help!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Why Kia?
    by Bob Ashdown Jr. from Madison | January 28, 2018

    As always, Bill took the best care of me! Will be back-as long as the old guy takes care of this old guy! He is the very best! Four Kias now, and counting!!!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Customer for life!
    by Brandon from Mayfield Heights | January 24, 2018

    This was my 3rd vehicle lease from Mentor Kia, and my second from Dave Clark. He's the man! He's good about communicating with you, returning calls, and keeping you informed. He makes sure I'm a nice car every few years! Everyone I worked with has been very friendly, helpful, and accommodating. The cars are extremely reliable, well-equipped, and well-built . Not a single problem in all these years! They do a great job of making sure you understand the features, and they respect your time by getting you in and out quickly. The buying process is very smooth and organized. I'll definitely buy from Mentor Kia again! Thanks again guys!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (4.0 out of 5.0)
    Review
    by Kim from Mentor, Ohio | January 20, 2018

    Scott was my dealer. He was able to get me at the amount I wanted. Unfortunately I didn’t appreciate the amount of negative slang and vulgar language he used to portray a casual conversation.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
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