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MSI Auto Sales Middleton, WI Reviews & Cars for Sale

3012 Parmenter St Middleton, WI 53562

(3.1 out of 5) 20 Reviews
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Call (608) 478-2670
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MSI Auto Sales Reviews

Overall
3.1 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Absolutely awful
    by AJBecks from Appleton, WI | July 07, 2019

    I can’t even begin to explain how awful the experience was. Make you give personal info to even get specs on their inventory should have been a red flag, they call to make an appointment, which I did considering I was driving 2 hours for a specific vehicle. We get there and I thought my appointment was with one person but the first one who jumps you claims you. The vehicle was not brought up or ready... what was described as clean, no damage or rust was far from that! It was so badly scratched all over, more than a dozen large dents (two of which had significant rust) the tires were so badly worn and cracked and when we attempted to start it, it wouldn’t start. The inside was filthy and stickers on the dash that had been attempted to be taken of but majority of it remained. I was so appalled that we just left. I wouldn’t recommend my worst enemy to buy a car from here!

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    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Horrible experience! Total scammers!
    by Jennifer from Madison, WI | May 18, 2019

    We were set to purchase a used Jeep. Lead to believe it had been inspected as they had no problem with us getting it inspected. Good thing we did! Total lemon! Oil leaks, warped rotors, seized up caliper, dry rot in tires. So glad we didn’t buy but what a waste of time! Horrible experience!!

    Customer Service
    Quality of Repair
    Buying Process
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    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Disappointing long trip-Beware!
    by Upset customer from Quad cities | March 13, 2019

    Drove seven hours round-trip to buy an Audi A3 that was on the lot. I asked Mike to take numerous pictures of it because I was driving far he said it’s a very clean car nothing wrong with it. I started reading reviews and saw a review about rust on cars I called Mike again and said your SURE there isn’t any rust on the car! Again he said no beautiful car in great shape. I drove up there and there was rust in numerous places on the car the doors fender and rocker panels. Took car to car wash spent MY own money to wash it realize the rust was very bad. Said he would call me and make it right called me back said he would fix rust for the same price and I said no I spent seven hours of my day plus gas plus paid to wash his car on his lot.... very disappointed. Also stated one owner well car registration was in glovebox called the last owner and he said his wife bought it used from another person who bought it used. Mike said this isn’t and how they do business but in reality it is. Very disappointed! buyer beware!!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    don’t waste your time
    by Brandon from Cedarburg, Wi | January 13, 2019

    I drove 2 hours to look at a truck... only to see holes from rust the size of a baseball covered up in the pictures.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    DO NOT BUT ANY CARS FROM MSI.
    by DANIEL JONES from Madison, Wisconsin | October 09, 2018

    I bought a 2004 BMW and it ran great for a month after that it started having problems and they won't fix it. Is not running and it's only been a year now. They are crooks. Stay away!! The cars they have look good but later you find that they're garbage. They buy them from auctions and try to get top value for them. Their mechanic didn't know how to fix a BMW. Why is he there? I have had this car fix a year and it's not running. It had a huge coolant leak after they said they fixed. Same problem is back. They are crooks. They should be put out of business. It should be illegal for them to operate they are selling unsafe vehicles. Stay away!! DO NOT BUY FROM THEM.

    Customer Service
    Quality of Repair
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    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Buyer beware
    by Mike from Iola, WI | August 25, 2018

    Emailed 2 days in advance. Got there and windshield was covered in bird poop. Wipers were terrible so I could hardly see on my test drive. Tire pressure light was on for a low tire and they didn't even offer to pump it up. Really liked the car, but was afraid of what else might be wrong with it.

    Customer Service
    Quality of Repair
    Buying Process
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    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    great
    by Lee Taylor from Wausau, wi | July 27, 2018

    Very happy with our transaction. Adam did a great job and was very accommodating. We live 2 hr away, but they made it easy. I would buy from this dealer again.

    Customer Service
    Quality of Repair
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (3.0 out of 5.0)
    Truck broke in less than a year
    by John Wells from SAUK CITY | June 01, 2018

    Bought a 2001 Dodge Ram Pickup with 140k miles... put less than 2k miles on it in less than a year due to my work being very close to my home... Now the Front Axle Bracket has Rusted through and snapped... looking at a 1500 to 2k repair bill.... Since i paid 3k cash for the truck i will not be investing this much into it for repair.... so for 3 grand i got a truck for less than a year and im afraid it would have been much shorter time if i had a longer work commute... i will NOT be returning... BE SURE TO CHECK YOUR VEHICLE THOROUGHLY!! INCLUDING THE UNDER BODY....i feel i was shafted with this truck... :(

    Customer Service
    Quality of Repair
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    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Excellent!
    by PhillS from Madison, WI | March 02, 2018

    I had a great experience at MSI. I purchased a car from Adam, he was very honest and professional. He allowed me to test drive the vehicle and take it to have an inspection done by my own mechanic, with no questions asked. We agreed on a fair price and I couldnt be happier with my new vehicle!!

    Customer Service
    Quality of Repair
    Buying Process
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    great experience
    by DJ from middleton | February 24, 2018

    We purchased a car from MSI and we are very happy with the experience. They were honest with the condition of the car and welcomed us to have it inspected at a third party. the price was fair and I would recommend them to anyone.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
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