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Luxury Motorsports Phoenix, AZ Reviews & Cars for Sale

2141 E Bell Rd Phoenix, AZ 85022

(4.4 out of 5) 72 Reviews
204306201981210825

Call us today and please mention this ad. Please print ad and let us know you saw us on Cars.com We are family owned and operated and want to become your dealer for life. Our sales and service departments are very easy to work with and you will feel right at home. Please stop by and see how easy we make it. Thank you, Rico Gilcreest - Owner 866-938-7316

Call (888) 455-8332
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Luxury Motorsports Inventory

Luxury Motorsports Reviews

Overall
4.4 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Horrible and Dishonest
    by Seth R from Phoenix, AZ | February 27, 2020

    This place is terrible! Originally when I bought my truck they took it in to make fixes to the brake system. I was happy about that and left them good reviews at that time. Then my reduced engine power light came on and the truck was overheating. They took it back to fix the cooling system and they told me that was the reason for the reduced engine power light. They attempted to fix the cooling system 3 times and each time the same day or day after it broke again or wasnt repaired correctly. Eventually they had to send it to another shop where it finally got fixed. Upon getting the truck back the reduced engine power light came back on even though the cooling system was working and repaired properly. So, they lied about that and didnt even check it when it was there. I bought this on the 15th of January and have driven it on 6 days for 103 miles. The remaining time and miles it has been at their shop and all miles are from test drives. This most recent time I got tired of dealing with this Id10ts so I took it to another shop to fix the issue. There was no oil cooling pump even on the truck which was needed for a diesel vehicle. I found out that part is $2300 and the dealership said that it is my problem now because they invested 2k already, its past the 15 day lemon law and they wont help because they're mad I left them a bad review. I also have to get 1800 for new tires since when they were fixing the brakes they locked the truck up and dragged it on the tow truck. This caused flat spots on the tires and separation. Their service shop is a joke that cant fix things or just dont want to, their warranty is useless and not the warranty I was told I purchased, the vehicle was sold for 2k more than listed and that part is my fault because I didnt check the contract well before signing but it's a dishonest practice. They have told me oh well, deal with it now. I would have removed my bad reviews but they want to now act like petulant children so I filed a complaint with the BBB and state AG. I am working on getting a lawyer now to see what I can do moving forward apart from the steps already taken. Their service shop is garbage, sales are garbage. They buy lemon vehicles from auction, make cosmetic fixes and dont report anything to carfax so it wont be seen. Do not trust these xxxx waffles. They will screw you and cost you at least another 5k most people don't have to get a working vehicle. There are a few nice people there that genuinely try and help but they are overwritten by the management and ownership teams. Basically, there is nothing they can do and you will get screwed. Stay far away from this place. Most people dont have the time or money to fight this crap and they know it. I am one of those but I will take a personal loan for a lawyer or whatever else is needed to fight these people. They scam so many and i don't want any other person to have to deal with them or get screwed by them. They are incompetent and rude. The service manager will talk to you like an idiot on the phone and when you confront him to his face. Crickets. The owners wont talk to people but use their employees to communicate messages. They get butt hurt over a bad review and dont know how to take responsibility for their own issues and mistakes. Stuff happens, I understand that. If stuff happens and they fix it then awesome. They would get nothing but praise from me. However, they just try to quick fix everything and then blame you when you get upset at their idiocy. Well, let's see what the AG can do. Let's see what they say if anyhing on the BBB complaint and let's see what a few of my friends who are attorneys can do. Bottom line. Stay far, far away from this place. They are scammers, dishonest, rude and incompetent. Dont waste your time, money or give yourself unnecessarily grief and headaches.

    Customer Service
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    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great place to buy a car
    by LaVetta M Jackson from Laveen | October 10, 2019

    If you want to buy a car and deal with great people go to Luxury Motor Sports. They work the numbers to get you the payment you want and there is no pressure to buy. Great team of people.

    Customer Service
    Quality of Repair
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    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Dishonest Practices
    by Ashley A from Avondale, AZ | August 21, 2019

    My husband and I went to see a 2019 Kia Soul advertised on Edmunds, Cars.com and their personal website for $5669. Yes, it was probably too good to be true but wanted to inquire for our growing family. The website did say coming soon but Edmunds stated it was 3 days on the lot so we took out chance at opening. We were then introduced to Tony who had no idea where the vehicle was and took our printed advertisement to look up the stock number. He too was impressed at the vehicle's price and stated it was currently being transported to the dealership and would arrive later in the day. The vehicle not being there was not an issue, we could've come back or Tony stated he could bring it to us for a test drive. We did ask what the final price would be and Tony gave a rough estimate that we could work with or negotiate. He pointed to the owner (who walked by us no discussion) and said he is great with working with clients. We gave our information to Tony for updates. 10 hrs later we called Tony to see if the vehicle arrived or still on the way and were informed that the vehicle was not suppose to be on the websites. The owner bought the vehicle for his daughter and that's why the price was so low. Hours later we look at the dealership's website and found the same vehicle/VIN priced at $14,989. Complete dishonesty from this place! We understand mistakes happen and they should've been honest about this rather than make a lie about the owner's daughter. We were planning to pay cash for the vehicle but even if the price went up we could've worked out a deal or financed. Tony stated he didn't lie to us in another review........IN THIS CASE TONY YES YOU DID!!!!

    Customer Service
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    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    FALSE ADVERTISING AND DISHONEST!
    by Jaime from Phoenix, AZ | August 20, 2019

    FALSE ADVERTISING AND DISHONEST! My wife and I saw a 2019 Kia Soul advertised online for $5669.00 . We drove from the west valley and talked to the salesman Tony , he couldn't find the vehicle at first then told us it was on a transport truck and would arrive today on 08/19/2019. We called Tony at 6:30 pm and he then told us that the vehicle was never supposed to be online and that the owner bought the vehicle for his daughter. I checked the dealership website after that and saw the same exact vehicle with the same stock number and VIN number now advertised for $14989.00. If the vehicle was for the owners daughter why is it still on the website at a higher price? Why couldn't anyone just admit they made a mistake and not blatantly lie! DECENCY,HONESTY and INTEGRITY is something that this dealership lacks. I would never recommend anyone to purchase a vehicle from this shady used car lot! Luxury Motorsports and the "con man" Tony are the reason many people distrust car salesmen.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Real People, Real Quality Nice Cars
    by David Carchidi from Peoria Arizona | July 12, 2019

    We've been in twice and have been working with Doug and Steve. They operate a nice dealership and have from what I can tell, only top of the line quality luxury cars. There is an occasional typical used car pitch but not an annoying used car salesman tactic. Easy to talk with and negotiate and explain cleary how they come up with their numbers. I haven't bought there yet but I walked off 2 other lots because Luxury Motor set the bar and the others in S. Scottsdale were not even close. When I am fully ready to buy, this will always be our starting and hopefully ending point for a used luxury car!

    Customer Service
    Quality of Repair
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    Shopped for a used car
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    First car purchase
    by Carlos Castillo from Mesa AZ | July 08, 2019

    I purchased the red Saab convertible and couldn’t be happier! Nice leather interior and a cute old school vibe! It’s my first ever car purchase and the professionals at Luxury Motorsports made the process painless. Honest, to the point, no BS! 5/5 stars! Thanks again guys!

    Customer Service
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great Service
    by Marco Diaz from Glendale, AZ | June 26, 2019

    I would like to say the staff at this dealership was very professional and courteous everything went smooth during my purchase of my Cadillac Escalade. I would refer my friends and my family to this dealership. Thank you

    Customer Service
    Quality of Repair
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    NEVER AGAIN!!
    by Tesla Fan from Arizona | June 09, 2019

    They increased the price from one day to the next and never mentioned moderate paint damage. Sold me a Tesla with 3 bad worn out tires unsafe for driving, a nail in a tire leaking air, a broken fob, software that wouldn’t update, and missing trim. I complained so they blamed me, made up stories, and wouldn’t pay for issues. They also said the car’s screen was replaced and would prove it with a receipt that has never shown up. Took them three weeks to pay off my trade-in loan.

    Customer Service
    Quality of Repair
    Buying Process
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    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Terrific Hassle-Free Car Buying Experience
    by mjpuehse from Scottsdale, AZ | May 15, 2019

    Excellent car buying experience. Ken and the entire crew at Luxury Motorsports were awesome! The process from start to finish was honest, simple and quick. No B.S. Highly recommend!!! A

    Customer Service
    Quality of Repair
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    2016 Acura TLX
    by Kimm from Cave Creek, AZ | October 22, 2018

    One of the best car buying experiences I've had was at Luxury Motorsports. Kenny, (who by the way has beautiful hair) shopped the best rate for me and I couldn't be happier with the overall experience. I love my new (used) car and will definitely shop here again for future cars for myself and my family.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
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