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Jerry Damson Honda Huntsville, AL Reviews & Cars for Sale

6591 Hwy 72 W Huntsville, AL 35806

(4.9 out of 5) 619 Reviews
12395

Be Sure to call Jerry Damson Honda. Bob Wallace at Memorial Parkway in Huntsville, Alabama. 888-309-9775

Call (888) 220-1887
Hours of Operation
Monday8:00 am-7:00 pm
Tuesday8:00 am-7:00 pm
Wednesday8:00 am-7:00 pm
Thursday8:00 am-7:00 pm
Friday8:00 am-7:00 pm
Saturday8:00 am-7:00 pm
SundayCLOSED
Monday7:00 am-5:00 pm
Tuesday7:00 am-5:00 pm
Wednesday7:00 am-5:00 pm
Thursday7:00 am-5:00 pm
Friday7:00 am-5:00 pm
Saturday7:30 am-1:00 pm
SundayCLOSED

Jerry Damson Honda Inventory

Jerry Damson Honda Reviews

Overall
4.9 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    Satisfied
    by Mike from Ackerman | January 24, 2020

    Was actually heade to GA to purchase a vehicle. We saw a similar vehicle for less, turned north at Birmingham and the made a good deal. Zach and Preston were very professional and not pushy! Would recommend!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Misled about mechanical problems on used car
    by McWhorter from Huntsville, AL | December 31, 2019

    We purchased a 2011 Jeep Grand Cherokee for our son from Jerry Damson Honda. The car had just been traded in, the original owners were still on the lot purchasing their new car. We were told it had been through inspection and was in perfect working order. We were purchasing the car from a person we have known for over 10 years and had no reason to question what we were being told. After purchasing the car, we were told to bring it back and they would detail it. Upon bringing the car home, I heard a rattling noise while the car was idling. My husband immediately sent a text to the car salesman and he was told it was because the car was a hemi but that he would have it looked at when we brought it back to be detailed. We had to wait a week to bring the car back because Jerry Damson was moving into their new dealership on University Drive. On Monday, Nov. 25 I took the car to the dealership to drop it off for it to be detailed and inspected again. When I arrived, I was approached by two men and I told them who I needed to speak with. The salesmen in the showroom displayed very unprofessional behavior. They stared, hovered and were whispering to one another. The receptionist finally told one salesman that he needed to move away from the area where we were. He did only after he made comments about another female customer. Finally, after a few minutes our salesman came out and we walked out to the vehicle so I could show him the noise. He again told me that the car was a hemi and that was the cause for the noise. I left the car there and was given a car to drive while ours was being serviced. Several hours later when the car was ready I asked my husband to go back and get it because I was not comfortable going back. Again, we were told the noise was because it was a hemi. Fast forward three and a half weeks (Thursday, Dec. 26th) and our son is driving the car and the warning lights come on and the car starts beeping and alerting him that there is a problem. He gets to a parking lot and the car starts smoking from the hood. We immediately take the car back to Jerry Damson Honda where it dies on their lot and continues smoking. We are told they will get it into their shop and look at it. It turns out the noise we were hearing all along was the starter going bad. The starter blew and caused the car to overheat which in turn caused the water pump to blow. Now we get into the discussion of who is responsible for fixing this car. Originally, we were told we were out of luck and it was our responsibility. My husband and I went to the dealership and asked to speak with a manger to discuss the issue. We first spoke with Brandon Damson, the used car manger. We spoke for several minutes about the timeline of the starter blowing. He told us this issue basically came down to ethics and morals. We were told he would look into the issue and get back with us. That evening we received a call that there had been a meeting and they decided they would pay half of the cost to fix it. We were not satisfied with that so we spoke with Micah Daniels, General Sales Manager. He stated that he didn’t have all the details to the situation but would find out and get back to us. He also stated that the best fix may be to trade the car out for a different one. The next morning, Saturday, Dec. 28th we went back to the dealership. I asked if Micah Daniels was in and if we could speak with him. We were told that he was in fact in and that they would get him for us. After several minutes and a few phone calls to Micah from multiple employees of Jerry Damson, Brandon Damson comes out to speak with us. He tells us that out of “good will” they will pay half of the cost to fix the car. It was our fault for not buying an extended warranty. The issue is that we told them on day one that there was a problem and our concerns were pushed aside and chalked up to a hemi engine. Had anyone taken the time to investigate our concerns this whole situation could have been avoided.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great experience
    by Dani from New Market | February 24, 2019

    Thank you Ethan Owens, Tim Edwards, and Preston for spending you Saturday with us. Great deal on a great car, my daughter loves it! The no pressure, no hassle, super easy process was a great experience!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Nonexistant customer service
    by Wes Goode from Huntsville Al | November 06, 2018

    After the car was misrepresented about having a 150 point inspection, the car became undriveable before I made my second payment. Jerry Damson says they'll investigate and call me back. That was over 2 weeks ago and not only have they not offered a reasonable solution I still have not even received a phone call.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Great Services
    by Nimrod from Huntsville, AL | October 19, 2018

    I like the accommodations and the person who helped me responded to my questions. The car wash done was needed and was grateful that was done as part of the package.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Great service Dept
    by Bob from Huntsville, Al | October 19, 2018

    Scott Rocket was excellent, and work on car was in a timely manner and the employees I talked to were all very helpful

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Great experience at Honda service drpt
    by Jill K from Huntsville, Al | October 17, 2018

    The driver David Clower was very nice. He did a great job. Made me feel very comfortable. Enjoyed talking to him. We also talked about a new car and he was telling me about the Insight.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Very satisfied with experience
    by Kerry from Huntsville, AL | October 17, 2018

    I thought I would be there most of the day and I was gone before lunch. They really did a great job of getting to my car and getting me on my way.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (4.0 out of 5.0)
    Nice people
    by Michelle from Huntsville al | October 15, 2018

    That most of my problem was fixed I still need to call and see if them can rest my back up camera

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (4.0 out of 5.0)
    Survey
    by Stacey from Huntsville, Alabama | October 14, 2018

    My car was ready in 2 hours. I’m not sure what else I can comment on. I’m not sure I would return for just an oil change. I can have it done quicker at a different place.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
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