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Hendrick Chrysler Dodge Jeep RAM Hoover Birmingham, AL Reviews & Cars for Sale

1624 Montgomery Hwy Birmingham, AL 35216

(4.5 out of 5) 118 Reviews
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Hendrick, I like it like that! Alabama's Giant!!

Call (205) 994-6164
Hours of Operation
Monday9:00 am-8:00 pm
Tuesday9:00 am-8:00 pm
Wednesday9:00 am-8:00 pm
Thursday9:00 am-8:00 pm
Friday9:00 am-8:00 pm
Saturday9:00 am-8:00 pm
Sunday1:00 pm-6:00 pm
Monday7:00 am-6:00 pm
Tuesday7:00 am-6:00 pm
Wednesday7:00 am-6:00 pm
Thursday7:00 am-6:00 pm
Friday7:00 am-6:00 pm
Saturday8:00 am-5:00 pm
SundayCLOSED

Hendrick Chrysler Dodge Jeep RAM Hoover Inventory

Hendrick Chrysler Dodge Jeep RAM Hoover Reviews

Overall
4.5 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Sold car after making a deal
    by ChrisBowen from Garner, NC | December 09, 2019

    I contacted this Hendrick dealership on Friday 12/6 about a longhorn they had for sale. We worked out a deal where it would be shipped to my house in NC sometime this week for 57.5k. They had contacted my bank to get verification of the funds that day. Saturday I did not hear anything from them. Sunday I get a message saying "there was a miscommunication and we have a problem". The issue was they sold the truck out from under under me. I turned down other slightly better offers in my local area that they tried to sell me on Saturday because I felt honor bound to a deal we had made. I have purchased my last 2 rams from Hendrick, I always gave them the first and last opportunities to earn my business. This has now been put into question. I defiantly do not feel like they care about my business anymore.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Service
    by EricD from Birmingham, AL | October 10, 2019

    I brought my 2015 Jeep Patriot in for an oil change and tire rotation. During the tire rotation process the mechanic could not remove the left front tire. It was totally frozen on. The service manager immediately notified me of the problem and after my inspection an appointment was scheduled to have my vehicle repaired.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Awesome service as usual.
    by Brett Turnbough from Bessemer, AL | October 08, 2019

    The best deal a round for oil change and vehicle servicing. Never any pressure with up- selling additional services. Mr. Jones is awesome.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    jmoore5035@gmail.com
    by JOAN MOORE from PINSON, AL | October 03, 2019

    As usual, the service rendered, and technicians were top rated. Alan Caldwell and team were proficient and speedy in performing service to my 2016 Jeep Cherokee. Very grateful for the care, concerns, and analysis. Thank you!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    !!!Perfect Service!!!
    by Jake Forbes from Savannh, Ga | September 26, 2019

    Mr. Jones in the Service Department is the best of the best and to top it off, he's sincere about his helpfulness. Through no fault of his own and due to renovation work going on, there were quite a few hiccups. Mr. Jones assumed responsibility on behalf of the business and went above and beyond with his hospitality! THAT'S what makes me drive past other places that may be less expensive but, Mr. Jones makes it a worthwhile investment! The Tech, Tony that performed the service deserves an at-a-boy for his perfect service and attitude!!!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Grateful for the Experience
    by Jodi from Dallas County, AL | September 23, 2019

    Great experience. I left with exactly what I wanted. A for customer service.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Tune Up
    by Carlton Gamble from Birmingham, AL | September 22, 2019

    Service was great. Very professional as expected. *Thumbs up*

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Hendrick is the Best!!
    by Bobby Smith from Lexington, NC | September 18, 2019

    Hendrick has it all. Very professional in everything. Highly recommended!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Pretty Lousy Day at Hendrick Automotive
    by Spudz from Pelham, AL | September 06, 2019

    Went in for two recalls, waited 45 minutes for a ride to Enterprise to pick up a car... Then waited for an hour to see the Finance Manager to get a refund on an OIL SERVICE AGREEMENT, that was sold for a car we had in our fleet at one time. It was a Lemon that was Purchased at Hendrick. Anyway the oil to be used was regular oil, and oil the car requires per FCA is FULL SYNTHETIC. Anyway, they denied the refund. So will never go back there not even for service... Should have just refunded my Friggin $199.00... I was also there to look at the new Wranglers but left due to the lack of the refund... Thanks Chris, you probably saved me about $55K yesterday!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Evacuating Hurricane and car drop down
    by Emily Childers from Saint Simons, GA | September 04, 2019

    We were evacuating for Hurricane Dorian when my van load with all of our belongings broke down. We were able to get it to this dealership and left a note and keys in the overnight drop box. They immediately got to our van first thing the next morning and they had us up and running by lunch. Mr Jimmy was so kind and helpful.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
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