Auto.com

Find your perfect car.

Greenway Kia West Orlando, FL Reviews & Cars for Sale

3407 W Colonial Dr Orlando, FL 32808

(4.5 out of 5) 310 Reviews
1050602019815145416

/We wanna see ya in a Kia/ and we want your trade even if you owe more than it is worth. Call 1-877-240-4066 ask for a Internet Manager

Call (877) 240-4066
Hours of Operation
Monday9:00 am-9:00 pm
Tuesday9:00 am-9:00 pm
Wednesday9:00 am-9:00 pm
Thursday9:00 am-9:00 pm
Friday9:00 am-9:00 pm
Saturday9:00 am-9:00 pm
Sunday11:00 am-6:00 pm
Monday7:30 am-6:00 pm
Tuesday7:30 am-6:00 pm
Wednesday7:30 am-6:00 pm
Thursday7:30 am-6:00 pm
Friday7:30 am-6:00 pm
Saturday8:00 am-3:00 pm
SundayCLOSED

Greenway Kia West Inventory

Greenway Kia West Reviews

Overall
4.5 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    Started with service ended with new car
    by Thomas from Orlando Florida | November 09, 2019

    Took my 2018 kia stinger base in for service then I ended up trading my stinger for a 2019 stinger gt. I loved the whole experience of it.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    NEVER trust this dealership
    by Therese R from Apopka | November 03, 2019

    I purchased a 2014 Kia Soul from this dealership in early September. A couple of weeks ago, I was driving home and switched the car’s AC to MAX and it started to overheat. I took it to my local shop. Imagine my surprise when the shop called to tell me that they had found evidence of stop leak in the coolant reservoir. They asked if I had put anything in the car, I told them no. I went on to say that I’ve only had the vehicle for a few weeks and that I had purchased it from a dealership. They suggested I reach out to Greenway Kia West to see if, perhaps, the service department had put the stop leak in the system. So, I reached out to my salesman. He told me that he was sure the service department would not do that but suggested I reach out to them. I did that. I left a message for the service manager and asked if someone could call me to confirm what had been done to the vehicle while it was in your possession. No one called me back. In the meantime, my shop did a block test on the car to see if they could determine the extent of the damage. The car FAILED the block test 2 times. Which, they informed me, meant that a new engine would be needed. They found a used one with 11,000 miles on it but the repair would cost approximately $4000. AND they said they would not know the full scope of the damage until they started taking apart the vehicle and were able to see what else was damaged. So, it could be a whole lot more money. Upon learning this information, I made a visit to the dealership and asked to see a manager. My sales rep brought Mr. Mac Cumber (the used car sales manager) over to speak with me. When I explained the situation to him he told me that there was nothing Greenway Kia West could do for me. That I had purchased a used vehicle without a warranty. However, I reminded him that I was told this car had had a full inspection before being put on the lot for sale. I asked him why the service team there were unable to see the gold flecks in the coolant that are a telltale sign of stop leak. What kind of name-brand dealership sells a severely damaged automobile to a customer? What if that engine had seized up while I was on I-4? I could have been killed. I don’t believe I’m being unreasonable asking that it be made this right. When I thought it was just the AC, I didn’t expect the dealership to do anything. When the battery died after just a couple of weeks and it could not be jumped because it wouldn’t take a charge, I dealt with this on my own. HOWEVER, a $4000 fix is way beyond what anyone would expect after putting less than 1000 miles on the car and only owning it several weeks. This engine issue was clearly in place before I purchased the car. Mr. Cumber (the used car sales manager) actually told me that I should ask the auto shop to contact my extended warranty company but not tell them about the stop leak. I challenged him saying that would be illegal and unethical. He didn’t think that was illegal. If this if your used car manager, you have a criminal running your department. To tell the warranty company about the failed block tests and not mention the stop leak is very much illegal. It’s called FRAUD! I would never ask anyone to do something of this nature. I can’t believe a brand like Kia would have someone in their employ that would ever suggest something like this. The only other “suggestion” Mr. Cumber had was to bring the car back and he would give me as much as he could for it toward a new vehicle. Really?!?! I am going to lose thousands of dollars in a transaction like that. Does he really think I would give him MORE business after how he just treated me? My salesman was a witness to this conversation. He should be able to back up my story unless he feels threatened that he’ll his job or there will be other repercussions if he did tell the truth.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Kia soul
    by Caro U from Orlando | October 31, 2019

    Ty was down to earth, he listened to what I needed and helped me pick out the perfect car for me! On top of that he made the car buying process so easy, I was dreading talking to another car salesman, but when I met Ty he was a person, that cared about my needs. He made thr process, smooth and easy! I am so happy I choose a kia!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great customer service always
    by Twilson from Orlando | August 21, 2019

    The service and the people are always helpful and always in good spirit. I will recommend them to all my friends. Lounge is relaxing also.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Deceptive Online Pricing Strategy
    by Johnstone from Orlando | August 01, 2019

    Just to get you in the door. Every sticker we saw on the lot was maxed out including features not actually on the vehicle. They presented us with a price 22k over MSRP without finance included. Their response in short: we get people to sign these deals all the time. A waste of time if you have any sense.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    service done
    by Candace Cox from Orlando FL | July 17, 2019

    I had Great service and the waiting room was nice with good snacks and drinks and a place to sit and work on my computer and price good so very pleasant experience and pleased.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Great car. Great service!!!
    by fuelair from Orlando, FL | June 19, 2019

    I have no connection other than having bought a Kia Sedona from Orlando Kia West. I also have been completely pleased with the service I have received for the car at same.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Highly Recommend
    by Asher Lazaar from Orlando, Fl. | May 28, 2019

    This is a great place to purchase a car. We bought two cars there two years ago and went back to trade them in recently. We had the same sales associate work with us. They don’t have a lot of turnover. Our sales associate, Asher, was knowledgeable, and highly efficient. The overall process was not overly lengthy and we never felt pressured. The finance department has an excellent staff. Farid, the person we dealt with, was knowledgeable, efficient, and very positive. I highly recommend this place to anyone looking to purchase a new car.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Buyer Beware !!!!
    by Jim from Orlando, FL | May 21, 2019

    So many things went wrong I really don’t know where to start. Financing didn’t go through, payment to my old car loan took over a month to get there, had to make an extra payment to avoid a late charge. Dealership reneged on window tint and free oil changes when they said don’t worry about the 30 day date they put as an expiration. Who needs 2 oil changes ever in 30 days ????? They are plain and simple liars !!!!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great service
    by Tianna Washington from Orlando,fl | May 20, 2019

    I was there and a beautiful woman name Rachel helped me out she has such good manners and she made it her priority that I was confident and comfortable while I was there to purchase what I want thank you mrs.rachel and Kia west for such good service

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • PreviousNext
    1234...31
    Displaying 1 - 10 of 310 Reviews