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Delaware Public Auto Auction New Castle, DE Reviews & Cars for Sale

2323 N. Dupont Hwy New Castle, DE 19720

(3.3 out of 5) 67 Reviews

185614

Call (888) 515-6178
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Delaware Public Auto Auction Inventory

Delaware Public Auto Auction Reviews

Overall
3.3 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (2.0 out of 5.0)
    Where are my tags???
    by Ebonye Holmes from Wilmington | June 24, 2019

    Bought a car in March. Love it good car. Everything up to the point of getting my tags was cake..trying to get my tags has become an annoting process with this place.different staff memebers telling me different things. Being put on hold for literally 20 mins and nobody got back to me...i still have to get to work my kids still have to get to daycare and camp..so I'm taking chances riding with expired tags all because it seems like no one knows what is going on....i turned in my inspection paperwork last Wed..the lady at the front desk told me that by Tues they should be there...ive never seen her before by the way....but then I called Friday and I think shr said her name was Arei..i asked her if my tags are there shr told me 10 to 15 business days..now I'm irritated....so you mean to tell me that if my temp tags expire lets say the 10th..and I get my inspection papers turned in to the auto auction on the 7th....i wouldnt be able to get my permant tags until the 17th??....how does that work???....so what if I get pulled over??...what then??....what am I not suppose to got to work so I can support my family??...are my kids no supposed to go to school?...all because of ypur "10-15 business days"...but y'all wanted that 1500 up front though right??...yeah exactly...what a joke....i wont refer anyone to buy or finance a car from you...this is ridiculous....i bet you got your tags in time and wasnt taking chances because you still have to make a living....right..smh

    Customer Service
    Quality of Repair
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    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    helpfule
    by Bill M from Bear | November 24, 2018

    very helpful staff. followed up well. Got back to me several times to makes sure they tried to find me the car that I needed in my rice range

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Dont buy they are liars
    by Jacqueline Fields-hughes from Newark | September 27, 2018

    They are liars sold me a lemon car. Don't buy please please don't buy horrible people..please don't buy from them you'll be sorry. Don't buy

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (4.0 out of 5.0)
    USED CAR REVIEW
    by NAsir from phila, pa | April 16, 2018

    I had one issue with the sales rep (Steven) . He can be very rude and unprofessional over the phone. After dealing with him the Manager Zurly help me out big time. i was upset about having issues with one of the cars i bought from them. Zurly was very Professional even tho i was angry. She was able to make arrangements to get my car fix. it took few weeks, about 3 weeks, but i understand they can be very busy at times. so be patience...Now i am just waiting to get my car out of their shop. i would recommend this space to anyone. if you are looking for cheap used car. plus side they have warrantee on all cars

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    C add s
    by Aday from lansdowne | March 01, 2018

    walked in there yesterday but one car finance to another Steve is a great guy excellent customer service I will recommend anyone to go to this place the great no issues with the cars.. they are even reasonable with offers I made an offer they granted it I walked away a happy customer

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    shopping
    by south philly lou from wenonah, n.j. | November 30, 2017

    very pleasant and helpful. helped from start to finish.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Financing Car
    by Sarah Ann from Atlanta Georgia | May 17, 2017

    My service was very bad and I would never finance a car threw this dealer ever again. This was the worst experience I have ever had with a car and/or dealership. I was promised one thing and it always fell threw also everytime I called I was giving a run around. I was rushed to have all my information in on time so that I would be able to have car without 4-5 days and I still do not have car after 20 days of waiting. This was my absolute worst experience with a car dealership and was such an inconvenience.

    Customer Service
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    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    FINANCED AND STILL RUNNING
    by Will from Clementon, NJ | February 01, 2017

    Ok, so I came here thinking I was going to get financing to bid in the auction.....that was not the case this place provides financing only if you going to purchase the vehicle directly. So after about 3 hours on the lot I find a car that I want to finance and we get started......Zuly is amazing at what she does, if the higher ups are seeing this please know what a asset you have in that worker.... once all the paperwork was done and everything was set and verified I got the keys and out the door I went. I did have one small problem and I think it had to do with the ignition cut off switch they installed in the vehicle, im not sure they programmed it for me to leave the state and I was from jersey lol. One quick phone call and all was fixed..... here I am well over 4 years after the first payment and this thing is still going strong. I have driven this car all up and down the east coast from an hour above albany NY to Wilmington NC 9 hours south of NJ and this thing runs like a champ. I think as long as you are cautious and selective about what you are buying (buy with your head and not with your heart) from here you will make out just fine. This is my 3rd vehicle from the auction (other two where hit by someone and the ins company totaled them out) and the 3rd time I am more than satisfied with my purchase. I will be looking to them again when it's time for another. Thank you guys for everything keep up the great work! -Will

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Private Seller
    by Long time Car afficionado from Philadelphia, PA | January 31, 2017

    I dealt with a private buyer. He was super cooperative and a motivated seller. Initially, I fell in love with his vehicle that was exactly what I had been looking for. I told him that I would do everything that I could to purchase the vehicle. Next, I sought a Carfax and studied it. Following that I asked whether I could run the car through a trusted mechanic at Pep Boys for an evaluation. First, I was looking for the a vehicle that would pass inspection and/or identify the repairs that were needed. I did not run it through a dealer because the costs would have been up to many times the evaluation that I received which was printed out with the repairs that would be required to pass inspection. Following this, I scheduled an appointment with the seller at my home. I presented him with copies of all the findings on the vehicle. Then, I asked him his price in light of the repairs that I felt would be necessary to pass inspection. Instantly, the seller agreed to adjust the price to satisfy both of us. I agreed. Thereafter, we went to the Title establishment. Previously, I had insured the vehicle under its vehicle identification number (VIN) and transferred the vehicle into the buyers name. I wrote him a check. I treated the seller to breakfast and we drove to his home. We shook hands and vowed to get together again. This is a done deal. It couldn't be better. Thanks Cars.com!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Tried contacting 4 times through cars.com
    by Ron from Philadelphia Pa | January 06, 2016

    Tried contacting 4 times through cars.com. I never received a call or email. went elsewhere

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
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