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Crown Lexus Ontario, CA Reviews & Cars for Sale

1125 Kettering Dr Ontario, CA 91761

(4.8 out of 5) 712 Reviews
24634

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Hours of Operation
Monday9:00 am-9:00 pm
Tuesday9:00 am-9:00 pm
Wednesday9:00 am-9:00 pm
Thursday9:00 am-9:00 pm
Friday9:00 am-9:00 pm
Saturday9:00 am-9:00 pm
Sunday10:00 am-8:00 pm
Monday7:00 am-7:00 pm
Tuesday7:00 am-7:00 pm
Wednesday7:00 am-7:00 pm
Thursday7:00 am-7:00 pm
Friday7:00 am-7:00 pm
Saturday8:00 am-3:00 pm
SundayCLOSED

Crown Lexus Inventory

Crown Lexus Reviews

Overall
4.8 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    Service department
    by James Chen from Chino hills, California | January 24, 2020

    5 star dealer ! Will come back again if my car needs service in the future. Thanks

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (3.0 out of 5.0)
    used Pilot
    by Djoko Van Damme from Upland, Ca | January 14, 2020

    The purchase of the vehicle was great. We were treated well with a very friendly staff. We purchased on an option contract since our credit union was closed and needed to add someone on the title. A few days later we needed to have the contract sent to the credit union and was completely blown off by finance. we made several calls to get it done by the end of that day. The main guy didn't return our call but the one we did talk to ignored our request (camile). At the end of the day we still don't know if she did. We were out of town so that's why we asked for their help. The sales staff was great (Marcos).

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (4.0 out of 5.0)
    Lexus RX 350
    by Andalicia Rossi from Rancho Cucamonga, Ca | January 06, 2020

    I had to visit this dealership about 6 times before they were willing to make a deal and even on the last day the salesperson who was a GM attempted to do a switch and bate.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Used car
    by Lexus fun from Austin Tx | January 05, 2020

    Smooth process...Alyssa was straight on point ...no hidden anything...very transparent. Drove off with my new-used Lexus within 2hrs. I will definitely buy my next Lexus here

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Crown lexus
    by Richard Diton and Tia from Corona , CA | January 02, 2020

    Alex gave us excellent service ! We will continue to go to crown LEXUS . Thanks for the great service! I sure liked your other coffee machine better than the new one !!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    James
    by James Dick from Alta Loma, California | December 31, 2019

    Positive experience . Staff was friendly and helpful. Very knowledgeable of the cars and functions . Would recommend this dealership highly

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Overall
    by Chonta Hurd from Fontana , Ca | December 28, 2019

    Excellent customer service from the time I hit there until the time I left your office

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great Experience
    by Donald Ewing from UPLAND, California | December 27, 2019

    Friendly staff, service oriented, good selection of cars. I have been a Lexus customer for 16 straight years. The quality of the ES series is outstanding. This is my 4th ES and there will probably be more.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Two Lexus GX 460
    by Juan Roman from Anaheim Hills, CA | December 27, 2019

    I was very happy with my purchase! The staff was great.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Excellent Service and Care
    by Pershing Lum from Upland, California | December 11, 2019

    This was the 160,000 mile service for our ES300. Tony Hang has been my service consultant for over 10 years and has consistently ensured that I have received excellent care. This time he discovered a leak in my radiator (original equipment) before it could allow enough loss of coolant to damage the engine, and recommended its replacement. His explanation was clear, he showed me the evidence of the leak, and was able to expedite the replacement of the radiator. He and the dealership have consistently taken excellent care of our two Lexus vehicles (one 20 years old and one 15 years old) and they continue to operate as good as new. Tony has consistently communicated with me with understanding and empathy, and at a level which I could understand. I highly recommend Crown Lexus for Lexus service and cannot praise Tony enough for his caring, knowledgeable, and excellent customer service.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
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