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Carmax South Boulevard Pineville, NC Reviews & Cars for Sale

10510 Cadillac St Pineville, NC 28134

(4.1 out of 5) 7 Reviews
172901

Call (704) 274-2155
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Carmax South Boulevard Reviews

Overall
4.1 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (2.0 out of 5.0)
    New Customer NOT Too Happy
    by Cunningham S. from Chester SC | April 09, 2018

    Good Afternoon! I am a new customer purchased a 2015 Chevrolet Camaro in March 2018. I received Great Customer Service from both Sale Consultants during the process of purchasing my vehicle but Today I did not receive Great Customer Service from CarMax Service Department Representative. 1. Nick in the service department is whom I spoken with today about the T/C Traction Control sensor light showing ON in a vehicle not even 1 month old being purchase. from CarMax still within warranty. Explaining to him I am a new customer concern with the light showing due to I work 40 miles from my home. Nick ask me What was I concern about? Explaining to him Again the concerns I had with the T/C Traction Control light showing on within the dashboard. Nick places me on hold comes back to tell me the next appointment they had available was May 1, 2018 but I could take it to Another Dealership since its still within its 30 days warranty for them to check the vehicle. NOT EVEN TO MENTION I explained to Nick also about the Oil Change situation. 2). The day of processing and picking up my vehicle (transfer from CarMax on Independence Blvd); My Uncle, Mother and Me ask the sale consultant (not calling her name) If the oil had been changed in the vehicle before driving off the dealership parking lot. She clearly explained to Us that YES the oil had been change; oil changes happens when the car go through inspection and she show us the inspection paperwork but No Oil Change status show on the paperwork but with her professionalism and seem to know what she was talking about; We took her word. Thursday, April 5 coming from work ( remember I work 40 miles from home) the Due for an OIL CHANGE service soon light came on and it shows only 5% remaining oil life for the vehicle. Nervous about driving a vehicle that I have not even paid the First Payment for; Friday I did not drive it to work; I had to drive my mother vehicle to work. Saturday, April 7 , 2018 with a flexible schedule appointment a Professional Dealership change the oil in the vehicle because it had NOT been change. New customer just purchasing a vehicle limited on funds had to come out of my pocket paying for an oil change that was suppose to happen on March 6, 2018 per Nick during this unprofessional, not concern, not caring or putting the customer 1st attitude. Nick did not acknowledge my concerns about the light being on in the vehicle, did not try to assist with looking for an earlier schedule appointment after explaining to him my issues and not listen about the oil change situation after I ask for his manager name who he say is name Enrique. Its not about the money its about taking care of a new customer, putting the customer 1st especially when they tell you about a problem with a new vehicle they JUST PURCHASE Not 1 month old. Thank you for your time.

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    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Store manager
    by Amy Myers from Winston Salem. Nc 27030 | August 06, 2017

    My salesman Tyler was an awesome person and was to most helpful salesman I have ever met. I'm sending my mom soon to purchase your vechicle. Thank you , Amy Myers

    Customer Service
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Buying my Awesome SUV
    by DAB from Charlotte | July 22, 2017

    Carmax has been the most amazing shopping for a car! My whole encounter with everyone, well their are no words but simply "Outstanding Service" I have shared this with so many people. I wish you the best with the best sales person ever Ms. Shama. An awesome sales person who really cares about the customer. Thanks to the Carmax Team

    Customer Service
    Quality of Repair
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    great experience
    by Tommy from fort mi, sc | April 08, 2017

    Ryan Shumacher is awesome! Fifth car purchased. Very fast and professional!

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    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (4.0 out of 5.0)
    Excellent customer service
    by Cynthia Karim from Pineville NC | December 03, 2012

    After dealing with carmax off independence, I was about to say no way with carmax, then decided to give this location a chance...glad I did. They are professionals.

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    Quality of Repair
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    Shopped for a new car
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (4.0 out of 5.0)
    Extremly helpful
    by Haroldb from Charlotte | October 26, 2011

    The members of Carmax really know there stuff. I was not overly pressured to buy, but showed me everything I needed to make a informed car desision.

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    Shopped for a used car
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (4.0 out of 5.0)
    First Carmax experience
    by Love the Little Cars from Mooresville, NC | August 27, 2011

    I made an appointment on Friday with a dealer at the Carmax in Pineville for Saturday morning. The particular dealer was very friendly, but not too familiar with the car I had said I wanted to drive (a Solstice), so it took a bit to figure out how to open the hood, and later to get the top down. Their offer for my car was way low, which I halfway expected, so I didn't buy right away. I wish they had called or emailed after the car sold that weekend to let me know, as I was still considering it. My biggest pet peeve - SOOO many stickers on the (already limited) window areas made it extremely difficult to see. All in all, a friendly place, and had the car been just right I think I would feel quite assured that I was buying a good car, thouroughly inspected, and with a week to drive and change my mind.

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    Shopped for a used car
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • Displaying 1 - 7 of 7 Reviews