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Carena Motors Twinsburg, OH Reviews & Cars for Sale

9481 Ravenna Rd Twinsburg, OH 44087

(4.9 out of 5) 45 Reviews
8875420195716026

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Carena Motors Reviews

Overall
4.9 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (2.0 out of 5.0)
    Tactless Texter
    by Ted Chambers from Cleveland | December 11, 2019

    I was looking for a second car, looking in several places, as part of the process you have to fill out the loan documentation. I guess I was taking to long getting back in touch with this dealership. I received a few tactless texts from someone at the dealership indicating I was wasting their time filling out the paperwork and not reaching out to them in a timely manner.

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    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    SUPERB OUTSTANDING CUSTOMER SERVICE
    by LJ from Solon, OH | January 22, 2019

    Chris, displayed such AWESOME & OUTSTANDING CUSTOMER SERVICE. His skill are phenomenal, they should be used as a Role Model by ALL CAR DEALERSHIPS! I have bought all 4 of my children’s cars from Carena and will continue to be a repeat customer. Why shop anywhere else when you already know the ABSOLUTE BEST PLACE TO GO. Carena Motors Cars are very reliable & dependable. Everything you could ask for in a used vehicle and more. If you didn’t know that the cars were used, you could say that they look and drive as if they are newer than what they really are. I am ALWAYS PLEASED WHEN I LEAVE THIS DEALERSHIP. I would HIGHLY RECOMMEND CARENA MOTOR CARS TO ANYONE ANYTIME, HANDS DOWN! They are TRULY IN A CLASS ALL BY THEMSELVES!

    Customer Service
    Quality of Repair
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    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great Experience, Highly Recommend!
    by Daniel Fearon from Akron, OH | September 01, 2018

    My positive experience with Chris and Carena Motors began with my initial call! All questions were answered immediately with no negative sales tactics. Upon arrival, I was able to be back on the road for the test drive immediately. The car I bought was in great shape with all the features I wanted (which were hard to find). Every car I saw on the internet/lot seemed to be top quality, well maintained, and very fairly priced. They have all vehicles examined and if necessary serviced by an independent third party shop. Chris made my experience with Carena Motors excellent and one that I won't forget! He answered all my questions very thoroughly, honestly, and without hesitation! I would highly recommend Carena Motors and will be recommending them to anyone I come across looking for a car. To help with word of mouth marketing, I will reference and recommend them to all friends, family members, etc. who see/ask about my CR-V whether they're looking for a car or not. Thanks Chris and Carena Motors!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great Experience, Highly Recommend!
    by CMK198668 from Aurora, Ohio | June 16, 2018

    Great experience!! We walked into Carena looking for a car for my daughter and were warmly greeted by Eric. I loved that he was attentive but not overbearing, which normally steers me away from any car dealer interactions. Over the course of a few days we worked with Eric and Chris and they were both helpful and friendly. They knew our top concern was safety for our daughter and they worked to help put her in the car that was best for her AND in our budget. The selection was very good and we felt the pricing to be extremely competitive. The whole process was quick and we would highly recommend stopping in to Carena if you're looking for a car. We now have a vehicle that suits our families needs because of their help.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Excellent purchase experience
    by Sarah from Austin, TX | March 04, 2018

    I'm moving and needed a cold weather car with a certain combination of features that's next to impossible to find in central Texas. Buying a used car can be stressful, and even moreso when you're shopping from a distance. There's always the worry that you'll make an expensive mistake. Good news: Carena only sells great cars. Top quality, beautiful inside, and well maintained. They have them examined (and if necessary, serviced) by an independent third party shop. I defy anyone to buy a crappy vehicle here - it won't happen. I found a beautiful SUV at a great price, thousands less than a comparable vehicle that was closer to home. The CarGurus top seller designation was a nice plus - they show a ton of photos and post the Carfax right there in the listing, which makes it even easier to be sure it's the right one for you. Mine even had a satellite radio trial membership set up. Chris answered my many questions very thoroughly and quickly via email. He was off the next day, so I called Eric to give them a deposit, but he wouldn't take my money. There were a few tiny scratches (which were being professionally fixed that same day) but he wanted to be sure I was making an informed decision, so he insisted on showing me the photos before letting me give them anything. Of course the scratches were of no concern, but the level of honesty knocked my socks off. The staff at Carena are exceptionally honorable and decent people, and very easy to work with. When my plane came into Cleveland, they sent a really cool person named Joan to pick me up at the airport. They offered it as a courtesy service, so people must come from all over the country to buy here, and now I see why. You can also have your car sent to you, which is super convenient. Carena treats customers like royalty, and the car I bought was even nicer than it looked online. I can't believe my luck - just a fantastic experience start to finish. If you're even considering buying a car from Carena, don't miss out on working with them. You can't do better.

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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great Staff that provided wonderful service.
    by Robert Graff from Hudson, Ohio | November 30, 2017

    This was the easiest most relaxed car buying experience of my life. If you are looking for an easy pressure free car buying experience I would recommend Carrera Motors. Please ask for Chris or the finance manager Eric.

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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Very enjoyable experience
    by Rich from Pittsburgh, PA | February 06, 2017

    I recently purchased a 2011 Lexus RX350 from Carena Motors. I dealt solely with Eric and it was a pleasure doing business with him. The car was worth the 2+ hour drive and is mechanically sound after having it looked at by a mechanic. I was given a fair trade value and fair price on the vehicle. Eric worked with me through email and this made the entire process easy. I highly reccomend this dealership.

    Customer Service
    Quality of Repair
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Eric is great!!
    by Daryl from alliance , oh | December 20, 2016

    Thanks Eric, 08 tahoe This guy is straight forward, no bull , no crap, Told me what could do for me and did it! I would recommend all friends and family to this company !

    Customer Service
    Quality of Repair
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Stress free experience!
    by Leo from Beachwood OH | October 24, 2016

    Very sincere customer service. We bought a nice car and had a great shopping experience

    Customer Service
    Quality of Repair
    Buying Process
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Excellent customer service, easy to work with
    by Beth from Columbus ohio | October 10, 2016

    Eric was the best to work with. He was honest and I always trusted what he was saying. I purchased this car all through email and phone without seeing it. It was everything I could ask for.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
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