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CarMax Naples Naples, FL Reviews & Cars for Sale

3405 Prospect Ave Naples, FL 34104

(1.0 out of 5) 2 Reviews
2365357

Call (239) 449-8766
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CarMax Naples Reviews

Overall
1.0 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Horrible experience
    by Julie Marty from Naples, FL | December 01, 2019

    After selecting my vehicle and being approved for my loan, I was so excited to go in to pick up my car from the Naples location. I test drove the car and went to sign the paperwork. And then, after an hour of waiting, I was told the bank has changed the terms and told to leave. Steven Lowry was the salesman. I would never ever step foot in that sham of a company again.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Not going there ever again
    by Unhappy from Naples FL | May 03, 2016

    Bought a car there about three years ago and bought extended warranty as well. Had recently the same car there for inspection because of strange noise. Got car back and told everything is fine , just needs new tires. Drove a bit and had to pay now for major repairs at a different repair shop. They offered me to pay back for my inspection but nothing for the necessary repairs they missed. Also have to deal with the extended warranty myself. Service and repairs department sucks big time. Will never go back to them.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • Displaying 1 - 2 of 2 Reviews