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CarMax Merrillville Merrillville, IN Reviews & Cars for Sale

1370 E 79th Ave Merrillville, IN 46410

(3.0 out of 5) 6 Reviews
172899

Call (219) 472-4083
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CarMax Merrillville Reviews

Overall
3.0 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Dont buy
    by Acadia from Lake station | July 01, 2018

    I bought my wife a car from there 3 months ago and she's been having nothing but problems with her car. They wanted to charge me 700.00 for their car warranty. They glued one of her parts together which messed up one of the sensors! They dont know what they are doing. I will never take her car there again or do business with them again

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    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Never again
    by Not_happy from Gary,in | February 15, 2018

    Car max charged me a diagnostic fee just to tell me, they can't touch my car because it is still under factory warranty. This is after i spend thousands to get a warranty with carmax once i purchased the car.I was never told that i have to take my car to the original maker. So, i had to pay carmax for nothing and then take it to a cadillac dealer.

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    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    2009 Honda crv -
    by Grandma from Munster Indiana | July 28, 2017

    Shopped for an SUV and found an excellent used car. No complaints and have had nothing but regular repairs. Buying process was fast and easy.

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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Outstanding
    by Kevin neace from Hammond Indiana | March 29, 2017

    My wife and I were looking for a new vehicle but our credit wasnt the best ...In fact it was pretty bad actually..but we decided to check out car max.Im glad we did.Very nice selection of cars,great staff..My sales man Ken was a pleasure to work with.We got the car we wanted,in a price range that was fair..Even though our credit was low mine was a 585 wife's was a 615 we got the loan..ken worked hard for us and got the deal done.

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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    TERRIBLE SERVICE
    by Dave K from Valparaiso, IN | February 13, 2017

    CarMax in Merrillville is very friendly and outgoing when you purchase your car. They even make sure you know that if ANYTHING goes wrong within 30 days then they'll take care of it under their warranty. What they don't tell you is that their service department has made up hours - sure the website says 7:30am-6pm, but don't be fooled! They only keep mechanics there until 5pm. So, if you try to go between 5pm and 6pm, they won't even take your car in for the night for them to work on it the next day. In fact, they will tell you that you have to come back on Monday and then they can help you. Then you can call them on Monday at 7:30am and have nobody answer. So you leave a message. Nobody calls back. So, then you call back and hour later. Rinse. Repeat. You do this hourly and then somebody calls you back at 1:45pm. That person says "Sorry, we can't bring in your car after 1:30." You ask for a manager. They transfer you to voicemail. You speak to a manager and they blame you for it "Nobody makes a same day appointment." You explain that you were doing exactly what you were told but they don't care. They don't have space to get your car in and diagnose it despite being told that you could. They say that it doesn't matter that you took a half day off work to go in - that they'll do you a big favor and give you a courtesy car while you drop yours off and then they'll look at it in a few days. So, you're steaming mad after being ignored all then being told that you were dumb for thinking you could bring your car in today. That's when you ask your significant other to call for you and see if you can find some resolution. They call corporate and reach a friendly lady - who then calls the store and confirms that they're going to be unwilling to help you. The person at the store, Roger, proceeds to act like it's all your fault that nothing has been done and then tell you "We always answer the phone" like we're lying. The corporate rep has no power over the store service manager to get anything done and doesn't ever interject or ask anything. The store manager hangs up on me and the corporate rep says "I know you're mad, but at least you can get a loaner car." Why post service hours if those are made up and you refuse to help anyone during them? You know what's worse? The car has a blinking check engine light would usually means catastropic failure. Their refusal to get the car in could lead to a major repair. We will be extremely vocal in opposing CarMax to anyone who is looking to purchase a car. Shame on you.

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    Shopped for a new car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    great service
    by zych23 from crown point | September 30, 2012

    The salesman I had was great. He didn't push me into other cars. He got the car I wanted

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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • Displaying 1 - 6 of 6 Reviews