CarMax Madison Madison, WI Reviews & Cars for Sale
6601 Odana Rd Madison, WI 53719
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CarMax Madison Reviews
THink twice before buying!!!by Sam from Madison, WI | September 06, 2019
My experience was really bad. I traded in. I paid lot for the vehicle that I bought. Carmax was very uncompromising about giving any discounts up front. But I already have found more than 5 problems on my new vehicle. I have been getting a run around for repair. Very delayed responses, wrong parts were ordered, repair time is getting prolonged that predicted, employees blaming each other. Very bad customer service. Think twice before buying from this dealer.
Customer Service Quality of Repair Buying Process Overall FacilitiesShopped for a used carDoes Not recommend this dealer.Did purchase a vehicle.
Friendly, easy to get in touch with - high prices.by Luke Ashley from Madison Wi | January 31, 2018
Clean facility friendly people setting up the test drive was easy. I dislike not being able to negotiate, as their price was very high for the vehicle and their idea of a "very good" interest rate on a 2016 car was 5% (I've been quoted at 2% for same vehicle) was amusing. If people don't like to negotiate and don't want to shop around this is a very nice place to buy a car, similar to comparing iPhones (CarMax) to Android (every other dealer).
Customer Service Quality of Repair Buying Process Overall FacilitiesShopped for a used carDoes Not recommend this dealer.Did Not purchase a vehicle.
Great car dealership!by Alicia from Madison,WI | November 10, 2017
I had an amazing experience searching for my new car! This Carmax has great customer service and salesmen!
Customer Service Quality of Repair Buying Process Overall FacilitiesShopped for a used carDoes recommend this dealer.Did purchase a vehicle.
Okay but not for us right nowby Kelly from Madison, WI | January 23, 2017
Starting the process for looking for a new to us van and CarMax was one of our stops. They had one we were really interested in, but between trade-in value and non-negotiable pricing (which we knew in advance) we realized it wouldn't fit our price range. Ryan was responsive, but not oppressive.
Customer Service Quality of Repair Buying Process Overall FacilitiesShopped for a used carDoes recommend this dealer.Did Not purchase a vehicle.