Auto.com

Find your perfect car.

CarMax Madison Madison, WI Reviews & Cars for Sale

6601 Odana Rd Madison, WI 53719

(3.8 out of 5) 4 Reviews
5354640

Call (608) 286-3923
Hours of Operation

Coming Soon!

CarMax Madison Inventory

CarMax Madison Reviews

Overall
3.8 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (2.0 out of 5.0)
    THink twice before buying!!!
    by Sam from Madison, WI | September 06, 2019

    My experience was really bad. I traded in. I paid lot for the vehicle that I bought. Carmax was very uncompromising about giving any discounts up front. But I already have found more than 5 problems on my new vehicle. I have been getting a run around for repair. Very delayed responses, wrong parts were ordered, repair time is getting prolonged that predicted, employees blaming each other. Very bad customer service. Think twice before buying from this dealer.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (4.0 out of 5.0)
    Friendly, easy to get in touch with - high prices.
    by Luke Ashley from Madison Wi | January 31, 2018

    Clean facility friendly people setting up the test drive was easy. I dislike not being able to negotiate, as their price was very high for the vehicle and their idea of a "very good" interest rate on a 2016 car was 5% (I've been quoted at 2% for same vehicle) was amusing. If people don't like to negotiate and don't want to shop around this is a very nice place to buy a car, similar to comparing iPhones (CarMax) to Android (every other dealer).

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Great car dealership!
    by Alicia from Madison,WI | November 10, 2017

    I had an amazing experience searching for my new car! This Carmax has great customer service and salesmen!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (4.0 out of 5.0)
    Okay but not for us right now
    by Kelly from Madison, WI | January 23, 2017

    Starting the process for looking for a new to us van and CarMax was one of our stops. They had one we were really interested in, but between trade-in value and non-negotiable pricing (which we knew in advance) we realized it wouldn't fit our price range. Ryan was responsive, but not oppressive.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • Displaying 1 - 4 of 4 Reviews