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CarMax Independence Independence, MO Reviews & Cars for Sale

19010 E Valley View Pkwy Independence, MO 64055

(3.2 out of 5) 25 Reviews
172924

Call (816) 479-4797
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CarMax Independence Reviews

Overall
3.2 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    Great place, highly recommend
    by Thatbmwdude from Independence Missouri | April 30, 2019

    There buying process is pretty simple and easy, easier than I thought it would be! And I received great service and have no complaints, plan on buying my next car from them as well!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (3.0 out of 5.0)
    Okay experience
    by Family Man from Dayton, OH | January 12, 2019

    I was looking for a Toyota Sienna. The at a location a couple hundred miles away. The communication seemed a little cold. I was just told there is a several hundred dollar transfer fee so I went with a different dealership.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Horrible dealer
    by Nope from Independence, Mo | September 08, 2018

    Don’t waste your time. Way too overpriced. Wanted to buy my nice running and driving car for $500. Was a complete and utter waste of time.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Horrible Experience at Carmax
    by Amylindsay88 from Independence, MO | July 24, 2018

    CarMax Horrible Experience! The business office made errors on my financing paperwork that resulted in a higher APR. Plus they did the title paperwork wrong which resulted in a day wasted at the Department of Motor Vehicles. In addition to the paperwork issues, the service department didn’t ensure the car was ready for sale and won’t make an appointment to fix the issues prior to the 5 Day lemon law. I wouldn’t expect the brakes to squeak and a back door handle coming off within a week of sale of an expensive SUV. As a result, the CarMax team expects me to return a third time for service because they didn’t honor their word that they would get my car into service while I re-did my paperwork. After experiencing multiple paperwork mistakes and service issues, I’ve received a few empty apologies and zero accountability for the mistakes they’ve made. I’m tired of empty apologies and dealing with their passive aggressive manager in the business office. The Carmax team has little to no regard for my wasted time and money due to their incompetence. This will be my last purchase from Carmax and I will make sure my family, friends and coworkers know how disappointed I am with CarMax and the bad service I received.

    Customer Service
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    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great used cars
    by Darren Sherwood from Independence Mo | June 29, 2018

    Carmax has a wide variety of used cars to check out if you are not sure what you want. We found a 2018 Hyundai Sante Fe Sport with less than 8000 miles. Very nice vehicle that is roomy with lots of cool options. My sales agent was very nice, no pressure and we were in and out in less than 15 minutes to sign the paperwork. I would buy from Carmax again!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    My experience.. Over priced for avg. Market .....
    by Customer from Kansas city | March 11, 2018

    Salesman seemed like no clue when asked general questions about vehicles .. Over priced for average in this area market .. Looked other places found better deals

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Outstanding service department
    by Sean Mulhall from Independence Missouri | April 01, 2017

    I had a great experience at Carmax today with the help of Kelsey. Soon I'll be taking a road trip to the east coast and the team in the service department or very thorough in particular and I feel safe behind the wheel when I make the road trip. You guys are awesome, I am CarMax for life! Sean M

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Impressed!
    by Michelle J from Topeka, KS | February 06, 2017

    Walter Mountain was my salesman and he was awesome! I love my Chrysler 300 S. Ashley, I hope that's right, walked us through the paperwork and made sure I understood everything. I chose my car online, they held the car until I could get there from Topeka, KS. We did my financing in advance so once I got there all I had to do was drive the car and sign the paperwork.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Big box car dealership
    by MikeyJ from Bethany, MO | January 31, 2017

    I bought a car from them...although i probably shouldnt have... This is like an expensive walmart of car dealerships and you will be treated the same as well. If you want a more personal experience, i suggest you go to another dealer... I will not go here again.

    Customer Service
    Quality of Repair
    Buying Process
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    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Impressed
    by Erin from Kansas City, MO | November 08, 2016

    I was absolutely stunned at the service I received! Everyone hates car buying and plans on it taking all day. Not this time! My appointment was at 6:30 with Lauren. She was already waiting on me to arrive with the vehicle pulled. We decided to look at another one and she instantly accommodated us and found the perfect one. She was great, friendly, informed and helped with my 5 year old. Financing and paperwork was done in a snap and even Kaitlyn over in financing impressed me with her customer service. I was only at the dealership for a little over an hour and walked out with my new truck. I'm just in aw!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
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