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CarMax 104th Ave-Federal Heights Denver, CO Reviews & Cars for Sale

2600 W 104th Ave Denver, CO 80234

(1.2 out of 5) 6 Reviews

2459249

Call (303) 647-6737
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CarMax 104th Ave-Federal Heights Inventory

CarMax 104th Ave-Federal Heights Reviews

Overall
1.2 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Overpriced Wall mart of car dealerships
    by Hondo from Thornton, Co | July 08, 2019

    Briefly tried to buy a car from Carmax. When we told the salesperson we wanted the car they said it sold. A week later it popped up again online. The salesperson was oblivious. They stated the car was sold but then returned because of the price, duh? Our insurance was replacing the car for us and instructed us the car was $3000-4000 overpriced. It was $5000 over KKB value as well. Actually all of their cars are overpriced after research. Their no haggling is BS and doesn't equate to a fair price. Do your research. Carmax is basically a big box store for cars with tremendous overhead and kids for salespeople.

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    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Don’t buy here
    by Tw from Thornton,Co | March 12, 2019

    My car has been in the shop every 6 months since I got it. It was under dealer warranty. Now that the dealer warranty is gone car max will not answer the phone or return messages. They push the extended warranty but obviously never plan to honor it.

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    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Cannot even reach service department
    by Andrea from Thornton, CO | November 08, 2018

    I have tried multiple times on several different occasions to reach the service department for repairs and can only leave messages which go unanswered every time. You can reach the sales department if course but then are transferred back to the service dept voicemail. I had a good car buying experience but it ended there. I was given a broken key fob as my extra set on the day I purchased my vehicle and was told I would need to get with the service department to replace it! The first key fob completely stopped working after a new battery was replaced by them at the only service appointment I was able to make. The salesman and my vehicle were the only positive experience I have had. I stopped trying to schedule any sort of services with them and now use Auto Nation where everything is fast, convenient, and guaranteed.

    Customer Service
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    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Worst car buying experience I've ever had
    by Jonathon Smith from Denver, CO | September 20, 2018

    TL;DR: CarMax sold me a lemon, it's been over two weeks and they still haven't fixed it. The customer service experience has been rotten, and I regret buying from CarMax. A few years back I sold my GTI to a CarMax in LA and had a really good experience. I recently moved to Denver and decided to update to something with all wheel drive, so I thought I'd try buying from a CarMax. I found a 2012 Audi Q5 that I really liked, and the entire sales process was really smooth. My sales rep Joe was great and a pleasure to work with, but it's been a total hassle dealing with them ever since. The day after I drove the Q5 home (I bought it Tuesday, September 4) I got flashing warning lights on the dash. I called CarMax and they apologized and set me up with an appointment to get it fixed. I took the Q5 in the next week (Weds, Sep 12) and they identified a couple faulty sensors that needed to be replaced. The catch was they weren't available to service the vehicle for two more weeks (they gave me an appointment on Mon Sep 24). When I asked if I could take it to another shop to get it serviced sooner, I got a flat no. A faulty sensor sounds like nbd, but it was causing the Q5 to lurch unpredictably when accelerating, so I didn't feel like it was safe to drive. Instead of stepping up to the plate and fixing this lemon they just sold me a week ago, they've now had my vehicle for going on a week, and as of today (Weds, Sep 19) I haven't had any word from them. This has really taken all the fun out of getting a new ride. I regret going with CarMax and will never buy a car from them again.

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    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (2.0 out of 5.0)
    Buyused
    by JayDertu from Aurora, CO | October 17, 2017

    Good place but waiting time was a lot for meeting salesman I waited him over a hour

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    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Poor communication and effort
    by IBuyCarsForWork from Keystone, Colorado | November 13, 2014

    I found a vehicle I was purchasing for our company and drove an hour and a half to test drive the vehicle. Told the sales guy that I wanted to buy it but scheduled my mobile mechanic to come and do an inspection first. Found 2 problems that they said would be corrected and the vehicle was placed on hold. I followed up and realized my sales guy left town for a couple of days and someone else would follow up. No call/ email / text back. Called back, confirmed with the office it was being held and repaired for me and that they would call when it was done. Three days later I called back and they had sold it the week before to someone else, who coincidentally was returning it because something was wrong with the vehicle. I had the check book in my pocket and didn't get a car that I wanted. So no, I would not send my friends and or family here, but there is no way they could do that crap all the time so might be worth trying.

    Customer Service
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    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • Displaying 1 - 6 of 6 Reviews