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Capitol City Ford Indianapolis, IN Reviews & Cars for Sale

8623 E Washington St Indianapolis, IN 46219

(4.7 out of 5) 152 Reviews
80372

We are Capitol City Ford. The number 1 Ford dealer in Indianapolis. We value your business. We believe the customer is first. Come in and see the Capitol City Ford difference.

Call (317) 548-3997
Hours of Operation
Monday9:00 am-8:00 pm
Tuesday9:00 am-8:00 pm
Wednesday9:00 am-8:00 pm
Thursday9:00 am-8:00 pm
Friday9:00 am-6:00 pm
Saturday9:00 am-6:00 pm
SundayCLOSED
Monday7:00 am-6:00 pm
Tuesday7:00 am-6:00 pm
Wednesday7:00 am-6:00 pm
Thursday7:00 am-6:00 pm
Friday7:00 am-6:00 pm
Saturday8:00 am-12:00 pm
SundayCLOSED

Capitol City Ford Inventory

Capitol City Ford Reviews

Overall
4.7 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Lemon!!!!!!!!!!
    by Tim from Shelbyville Indiana | November 09, 2019

    I bought a brand new 2019 F159 4x4. It had 6 miles on it. And my boy bought one as well. The day I drove it home it started missing out and the engine light was flashing. Now it’s 1 week later and the truck is still there. It has 70 miles on it and they will NOT give me a different truck. First they said that their #1 guy wasn’t there the day I brought it back. 2 days later they tell me they’re short staffed and have to have someone come in to fix it! I’m extremely pissed and have been taken advantage of. Never buy from here!!!! I can’t stress this enough. You’d think spending over $100k on 2 trucks it wouldn’t be an issue. It’s xxxx YOU WE HAVE YOUR MONEY!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    The way buying a car should be!
    by Gobucks from Columbus ohio | February 14, 2019

    Absolutely the best car buying experience I’ve ever had. The staff was lightning fast responding to my multitude of questions, which was imperative because I live 3 hours away. The process went extremely quick and I was in and out of there in no time. This is the way buying a car should be!! Will definitely be back

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Bad Customer Service
    by Grant Swarm from indianapolis | December 27, 2018

    Up to this point in my life, I have always purchased new cars for a variety of reasons including the level of certainty that you walk away with knowing that the car isn’t a lemon. However, this time around, I decided that I wanted a used Ford Flex around the 100k mile mark that was in decent condition. I searched the Indianapolis market for months on a daily basis to try and find the right deal. I had even test drove the car before so I knew exactly what I wanted. Eventually, I found the right deal at Sharp Cars. So I went there on a Saturday and took it for a brief test drive. There were some cosmetic defects but the car seemed functional. I traded my truck in for below what KBB suggested because I knew that I was getting a good deal. I also opted to get the extended warranty coverage in case the car was in fact a lemon. I planned to cancel after a few months if everything worked out which is what the representative had suggested. That was when everything seemed to go downhill. After purchasing the car, the check engine light went on within the thirty minutes that it took to drive home. I took it in the following week and they told me that the catalytic converter and turbo engines needed to be replaced. This was fine with me given that I thought my warranty would cover it. However, apparently the warranty from the outside provider didn’t kick in until 30 days after the purchase for the very reason of car dealerships selling lemons. This meant that I had to come up with a solution directly with the dealership. Sharp Cars wasn’t willing to replace the parts given that it would cost more than the car is worth. They offered to “trade me out of it” which I had never heard before. They essentially were going to find me an equal trade. My first idea was to just take my old truck back. It had only been a week but they claimed they had already sold it off. My second idea was for them to buy another Ford Flex from across town that was also a good deal and then I would buy it off them. They wouldn’t budge on that. It was at this point I asked, can I just have my money back? They could keep the car and I would just look elsewhere. They were unwilling to do that. I was at their mercy while they looked for an alternative at the auction. After two weeks of them looking and finding nothing, I was getting very nervous. They were kind enough to give me a loaner car but I was ready to close this chapter, especially as time progressed. The price that I had paid for the Flex was great and I became increasingly worried they wouldn’t be able to compromise. Eventually, I saw a Subaru Outback at their parent company Capital City Ford. I know in general that Subaru’s are reliable so that I decided to take that. However, I ended up spending much more than I had originally budgeted for. I have waited to write this review for 3 months to see if the Subaru worked and it seems to be fine. This has been a long review but I hope that potential customers get the chance to read this before dealing with Sharp Cars or their parent company Capitol City Ford. Long story short, buying a used car obviously has a certain amount of risk. I thought that I had covered my bases. Clearly I was wrong, perhaps even due to my naivety. I know from working in customer service in my past roles, that it isn’t what happens but how you handle it and they certainly could have done better.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (3.0 out of 5.0)
    Be careful, they are selling Canadian import cars
    by James from Carmel, IN | October 23, 2018

    I stopped to look at a used 2018 Jeep Grand Cherokee SRT. After reviewing the CarFax the car was a Canadian Import car, which means that the factory warranty is null and void in the U.S., and the vehicle history details in Canada are not as comprehensive as the U.S. Buyer beware! The sales person told me the OEM factory warranty was still in tact, which is concerning.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Poor customer service
    by woodman603 from Brazil Indiana | September 29, 2018

    I have three issues with this dealership. First, after the negotiations back and forth they gave me their best deal and I said “let me sleep on it.” The very next morning I called and said I’ll take it. They said that the deal was only for yesterday and jacked the price up $300. I finally got it for $150 more than the price they gave me the previous night. Second, on my way home I noticed that instead of filling my gas tank they only filled it half full. And the worst thing was the very next day I called to report that there was an issue with the power steering. It was binding and hard to turn. They told me that there was nothing they could do because I didn’t buy a warranty. I’m not talking a month down the road it was less than 24 hours after taking possession. Buyers beware!!! Stay away from these shady characters.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    what a joke
    by capitolcitysucks from Indianapolis, IN | September 03, 2018

    Double and triple check they have the car before going. Called and assured yes vehicle is on the lot, arrived 30 minutes later to no vehicle and oh that car was moved to our Pendleton pike location. They have no xxxx clue what they are doing.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (4.0 out of 5.0)
    explore
    by David L Bivens from Indianapolis | July 02, 2018

    they were very nice and helpful friendly i would recommend to other people . a lot of nice cars and work with us on what we want

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    TRUCK BUYER
    by KARL DERR from INDIANAPOLIS | June 13, 2018

    THEY GOT ME THE TRUCK I WAS LOOKING FOR WITH LITTLE EFFORT ON MY PART. KNOWLEDGEABLE STAFF, ATTENTIVE TO DETAILS, GOOD FOLLOW UP WITHOUT BEING OVERBEARING.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    The experience was fantastic second time dealing
    by Kare bock from Indianapolis in | June 09, 2018

    Just love all the salespeople there so friendly love all the staff Ryan in the finance department and mark gottwald as the salesman great team

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Real Estate Brokerage Owner
    by Joe "Doc" Bottorff from Greenwood | June 08, 2018

    Jim Pierce was great in helping me get the right car...a Cady with only 18,000 miles on it. He not only brought it to my work to drive, he made the whole process a snap and even got the payment within $15 of what I wanted to pay per month.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
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