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BMW of Ann Arbor Ann Arbor, MI Reviews & Cars for Sale

501 Auto Mall Dr Ann Arbor, MI 48103

(4.8 out of 5) 71 Reviews
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Welcome to The Suburban Collection. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction. Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.

Call (877) 227-0451
Hours of Operation
Monday9:00 am-8:00 pm
Tuesday9:00 am-6:00 pm
Wednesday9:00 am-6:00 pm
Thursday9:00 am-8:00 pm
Friday9:00 am-6:00 pm
Saturday10:00 am-5:00 pm
SundayCLOSED
Monday7:30 am-6:00 pm
Tuesday7:30 am-6:00 pm
Wednesday7:30 am-6:00 pm
Thursday7:30 am-6:00 pm
Friday7:30 am-6:00 pm
Saturday8:00 am-3:00 pm
SundayCLOSED

BMW of Ann Arbor Inventory

BMW of Ann Arbor Reviews

Overall
4.8 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    A great dealer
    by gasawaye from Novi, MI | April 07, 2019

    If you're looking for a BMW, and why wouldn't you want a BMW, then this is the place to go. They really seem to care about their customers.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (2.0 out of 5.0)
    Very disappointed
    by Stephanie Herrmann from Ann Arbor, Michigan | March 16, 2018

    Waited forever. My car was dirtier than before after they "hand washed" it. My floor mats where on my Seats when I picked up my car! Customer service was very rude and didn't care maybe because this time the set was just for a recall but for them there will be no next time. Very disappointed. I had to reset everything in my car, even my memorized seat, the heat was on full blast, every single button/setting was charged. I don't know why?

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Recent service at Suburban BMW in AA
    by Edwin Curley from Ann Arbor, MI | March 13, 2018

    We took our car in for routine maintenance, which they seem to have performed very well.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    flat tire
    by Peter Chemello from Palatine, IL | March 09, 2018

    I it a pot hole on the interstate and blew out a tire. I was able to get my car to the dealership that night and I was there at opening the next day. Dereck had my car ready quickly so I could get to a funeral. Great team at BMW of Ann Arbor.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Great Experience at BMW of Ann Arbor Service Dept.
    by Chuck Gatecliff from Ann Arbor, MI | March 09, 2018

    Had routine service done to my car on (3/8/18) at BMW of Ann Arbor. As typical a very positive experience. Derek West, the Service Consultant who I work with, does a great job of blending responsiveness, professionalism and thouroughnes and is always a great ambassador for the dealership.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (4.0 out of 5.0)
    Les Claar
    by Leslie Claar from Dexter, Michigan | February 22, 2018

    Everything is excellent except the price. High quality work. Excellent facilities. Friendly caring people.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Mrs Wilson
    by Iva Wilson from Ann Arbor, MI | February 21, 2018

    I appreciated a lot that my car was picked up and after the service was completed returned. This way I didn’t have to go to the dealership. Also the service and the repairs were done excelent

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (4.0 out of 5.0)
    Ann Arbor BMI Dealership
    by Wei Lau from Saline, Michigan | February 20, 2018

    Professional and respectful. Manager Derek was prompt and communicate well

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Service survey
    by Vitomir Gasic from Ann Arbor, MI | February 05, 2018

    Very good as always. Friendly, knowledgable staff. Job well done

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    BMW Service
    by Preeti Iyer from Ann Arbor, MI | January 24, 2018

    Really great and timely service as always, thank you!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
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