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BMW Mt. Kisco Mount Kisco, NY Reviews & Cars for Sale

250 Kisco Ave Mount Kisco, NY 10549

(4.8 out of 5) 293 Reviews

087b257591beef60323b4023e9ea2c67

Call (866) 507-9386
Hours of Operation
Monday9:00 am-8:00 pm
Tuesday9:00 am-8:00 pm
Wednesday9:00 am-8:00 pm
Thursday9:00 am-8:00 pm
Friday9:00 am-6:00 pm
Saturday9:00 am-6:00 pm
SundayCLOSED
Monday7:00 am-5:30 pm
Tuesday7:00 am-5:30 pm
Wednesday7:00 am-5:30 pm
Thursday7:00 am-5:30 pm
Friday7:00 am-5:30 pm
Saturday9:00 am-3:00 pm
SundayCLOSED

BMW Mt. Kisco Inventory

BMW Mt. Kisco Reviews

Overall
4.8 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (4.0 out of 5.0)
    Great experience
    by Cheryl Lamptey from Bedford Hills, NY | September 10, 2019

    Still under construction, but the employees here are courteous. Emon F., my sales associate, was the best at helping me find the BMW that fit my needs, the X1 M sport.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Bad Customer Service
    by DanielO from Providence RI | August 29, 2019

    This is the worst dealership experience in my experience of car buying. Do not patronize BMW of Mt Kisco. Find another BMW in your zip code. If you absolutely must, Do not work with Jeff Massicott (sales man). This dealership has no sense of urgency, they lack proper communication and they relate with customers unprofessionally. I Spent over 10 hours in the dealership, A police officer had to get involved to mediate the situation for them to attend to me because I left the dealership out of extreme frustration and tired of run-around I was getting. I purchased and picked up my vehicle Jul 27, and till today Aug 29 vehicle is still not registered. When I complained about this BMW North America and BBB, I was told I had a tax block. No one called to inform me about this. Instead I had to complain before I was told. I spoke to the state office who has since removed the tax block which was over 2 weeks ago and I have informed BMW of Mt Kisco of this. Still here i am with the vehicle still not registered and with an expired temporary plate on it. Go to another BMW Dealer do not buy from BMW Mt Kisco!!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    BMW Service, August 2019
    by Robert R Becker from Lincolndale, ny | August 20, 2019

    Staff is extremely professional, courteous and helpful.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Used Car sales
    by Brian Rattner from Hyde Park | July 26, 2019

    Looking for excellent preowned BMW’S MT Kisco BMW has a large selection of most series new and used cars . I just purchase a 7series from salesman Brian Rattner who was the absolute best in customer loyalty this gentleman really went the extra mile to make me a satisfied customer..

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Top Notch Service with AutoNation
    by P Evans from NY, NY | June 11, 2019

    Since this dealer changed owners to AutoNation, it is now thankfully top notch for Service and Customer Service. Everyone is super friendly, courteous, and professional. They are all completely focused on the customer and his/her vehicle. Although my BMW 335xi is off warranty, I continue to go here for service since the prices are competitive with third-party mechanics specializing in BMW's. I have not purchased from this dealer, but will now consider doing so since it is now wonderful as opposed to awful before AutoNation took over.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    BMW X2 service
    by Maria Tomais from cortlandt manor, NY | April 26, 2019

    always an excellent service experience at Mt Kisco BMW they make it very easy to set a date (quickly), get a loaner and have the repair completed asap

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Waste of time
    by D from New York, NY | April 15, 2019

    I called multiple times last week to check on the status of a Certified Pre-Owned vehicle. After not getting a call back until 2 days later (although I wasn't available and they left a voicemail), I finally received an e-mail from the General Manager to indicate that it was fully available. He asked me to and I reserved the vehicle, saw it today and after planning my schedule around this and wasting a couple hours there plus giving my credit card for a deposit, I get a call back hours later telling me that the car doesn't qualify to be CPO based on its service history. Thankfully I found out beforehand but I already scheduled the lease-end inspection on my current car, a complete waste of time, spent time on the phone checking into insurance options, etc. Pretty unbelievable that a vehicle listed as Certified Pre-Owned over a month earlier somehow no longer qualifies when someone wants to purchase it...

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Brought Car in for service
    by Susan Kushner from Armonk, NY | April 04, 2019

    Easy process getting loaner car, then picking up my car. Very pleasant people!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    BMW of Mt. Kisco
    by Claudia A. from Woodbury, CT | February 22, 2019

    I found a car that I liked online and called the dealership, the process of making an appointment, looking at the car and making the purchase was very easy, Bill K. handled everything very smoothly and it was a great buying experience with no pain!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (3.0 out of 5.0)
    Disappointing Leasing Experience
    by Eric Wagner from Katonah, NY | January 10, 2019

    I found the sales person condescending and flat out wrong on various issues. Also, in the Northeast in January they sent me home with summer tires, never mentioned winter tires, then when I called told me it was my fault and how shonuld they know. Their so,union was I should buy 4 winter tires on my own and it wasn’t their problem. Unbelievably unhelpful and disappointing sales process. If i didn’t love the car I would have walked away. Unlikely to be a repeat customer unless significant changes are made.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did purchase a vehicle.
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