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Automax Atlanta Lilburn, GA Reviews & Cars for Sale | Página 2

5034 Lawrenceville Hwy NW Lilburn, GA 30047

(4.2 out of 5) 173 Reviews
207849

Automax Atlanta is where Quality, Value, and Excellence meet for an outstanding Pre-Owned Automobile Purchasing and Ownership Experience. We consistently provide clients with top-notch customer service, high-quality products, and exceeding levels of general satisfaction.

Call (678) 608-4337
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Automax Atlanta Reviews

Overall
4.2 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Shady fianances. Avoid!
    by Casey from Marietta, GA | March 05, 2019

    I looked into buying a car with this dealership last year, and I should have listened to the other awful reviews. I authorized them to check my credit score once, and they did a hard pull on my credit score with five different banks. So, if you are looking to buy a car with them they will wreck your credit score if you do not ultimately decide to buy. On another note, I tried calling their finance office for a week, and no one answered, and the mailbox is always full. This place is shady. Do not buy a car here.

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    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    BEWARE. BAD BUSINESS.
    by #HussleSomeoneElse from Virginia | March 04, 2019

    If I could give negative stars I would. I had discussed a vehicle on 3 occassions with two different sales people and the sales manager. My first conversation was with "Samuel" he was supposed to check the asking price for the vehicle and call me back. I got no return call. The following day I called back and spoke with the sales manager. He was helpful and made me an appointment, due to the fact I was driving over 300 miles and confirmed the appointment the day before I came. He assurred me the car would be available for me when I got there. I showed up for my appointment and they sold the car to someone while I was test driving it. The response I got from the salesman "Samuel" was that's business! Bad business is what that is. In addition to that experience. The dealership is an old garage, the building and sales people are very unprofessional and honestly it is quite sketchy. Take your hard earned dollars somewhere deserving of your business. Somewhere else which is NOT Automax Atlanta.

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    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Good service
    by Katherine from Tucker | October 19, 2018

    Friendly service in a low-pressure environment. The best part was that after we made our purchase, Jose still responded to a concern we had within minutes of our emailing him. Though the dealership had no requirement to do so, they made things right for us when we found a minor problem after purchase.

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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great buying experience!!
    by Debi Miles from Clayton ga | August 26, 2018

    I CANNOT say enough.About Shawn!!!! He didnt give up until i was happy!!!! Great group of people And a great bunch of cars!!!

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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Fraud
    by Al Agustin from Gwinnett, Georgia | August 21, 2018

    DON’T and NEVER buy any CAR from this DISHONEST !!!! CROOKED !!!! SCAMMERS !!!! THIEVES !!!! STAY AWAY FROM THIS DEALERSHIP!!!! This company is FULL OF GAMES AND SCAMS!!! FALSE REPRESENTATION!!!! FALSIFYING INFORMATION !!!! SEE ALL THE COMMENTS ON THEIR FACEBOOK ACCOUNT.... To : Mr. Omar Qureshi ( ANSWER TO YOUR RESPONSE) General Sales Manager Automax Atlanta Re : As Advertised - 2016 Honda Pilot EX-L w/ DVD No. 1. According to your Website and Document, I purchased a 2016 Honda Pilot EX-L with DVD. That’s FALSE REPRESENTATION ( FRAUD ). No. 2. Discount on up front - I never received any discount, the price on your website was the same amount that you add on my Bill Of Sale. FALSIFYING INFORMATION ( SCAM ). No. 3. Paid for the second KEY- I’m the one who manage to bring the key. I bought that on Ebay and I have my receipt on me. You didn’t even reimbursed me for that. Don’t tell a lie. (DO YOUR HOMEWORK). TO ADD MORE- Next time don’t put your customers ON HOLD FOR MORE THAN AN HOUR. “That’s what they did on me.”( I Took a Video on that matter just in case) I Have More Proofs and Documents and I’ve already file a complaint against your company. (Atlanta Better Business Bureau). Try to check all those complaints on Atlanta Better Business Bureau (“if I were you”)and your Facebook Account.

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    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Fraud: False Representation
    by Al from Gwinnett, GA | August 20, 2018

    DON’T and NEVER buy any CAR from this DISHONEST !!!! CROOKED !!!! SCAMMERS !!!! THIEVES !!!! STAY AWAY FROM THIS DEALERSHIP!!!! This company is FULL OF GAMES AND SCAMS!!! FALSE REPRESENTATION!!!! FALSIFYING INFORMATION !!!! SEE ALL THE COMMENTS ON THEIR FACEBOOK ACCOUNT....

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    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    A True Nightmare
    by Oliver from Lilburn, Ga | August 14, 2018

    I purchased a used vehicle from this Automax Atlanta on 6/30/18. Before purchasing the vehicle, a 'We Owe' form was filed to document minor repairs to be done on the vehicle. The repairs included brackets for the bumper, grill replacement and rust/dent repair. At the time, unbenounced to me till later, The grill was swapped, glue was placed on the bumper to hold it in place and paint was put over the rust/dent. While driving my car for one week, the bumper began to fall off. I took the car back and later found out that more glue was placed instead of putting proper bumper brackets on (I waited 3 hours in automax atlanta waiting area for the fake bumper bracket adjustment). To add insult to injury, the dealership did not process documents properly for me to get my tag/title. It's now 8/14/18 and I'm still trying to get my tag/title. As a retired veteran that has worked with many companies throughout the U.S. this is the worst dealership I've conducted business with! Everyone in this company is dishonest and lacks integrity. They do not value customers. They thrive off of unethical practices. I will continue to write reviews until the world knows about the lewd practices of this company

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    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (3.0 out of 5.0)
    Love the Car! Customer Service - NOT so much!
    by HarleySerene from Knoxville, TN | July 18, 2018

    First, my rating is based on the DEALERSHIP not the CAR!!! Love the car!!! Dealership leaves major room for improvement! I'm a researcher so I knew what I was buying before I purchased and what I should expect to pay. I also subscribe to an auto report company for history. I receive info from other sources than the dealership to prevent false records. Yes, I pay for this auto-report membership, but $39.95 for 30 days is well worth the investment to make sure I'm getting what I paid for! Now for the customer service! I live in TN. Bought the car 06/10/18 and was given a 45-day tag. Called and spoke with Manny 07/11/18 and told I would hear back in 1 hour! My GA temporary tag is going to expire in 7 days and I can't get a response from TRACY in finance nor the manager CARL. Then I called 6 times 07/16/18 and did not hear a word! I went to my DMV office 7/17/18 and nothing has been turned into the state of TN! Heard nothing all day yesterday. Now today 07/18/18 I have been sitting on hold for 30 minutes and counting! After Tracy finally picks up she informs me it's not her job to do titles she's only Finance not Titles & Registrations!?!?! Yet, Carl, Sam, Manny & David tell me she is the one I need to speak with regarding my tags! I tell her she should not have to take this kind of BS if its not her job! I will be more than happy to inform CARL that he and his team are in error on who is responsible!!! I asked her WHO is responsible because I will write a grievance letter & she refused to give me the name WHOS job it is since it's not hers and said: "It's a little girl, and I will take the heat for her!" How noble TRACY, but the "little girl" really should be taught how to do her job properly and YOU are doing her a serious DISSERVICE by enabling her to continue to do crap work and get paid while everybody else takes on her responsibilities! Finally, she tells me that the paperwork was sent via FedEx on 06/28/18. When I asked who signed for it and on what date... her reply it was signed for on 07/17/18. Now for you reader, What is the SLOWEST SERVICE you can get via FedEx and I'm willing to bet it is faster than 3 weeks! Next issue - why would you send it to my credit union and NOT DMV where it needed to go???? My suggestion - if you live out of state REFUSE TO PAY THE State SALES TAX, TAGS and the $99 "electronic filing fee" they charge on top of their DOC fee! There really ought to be a law that prevents companies from doing this!

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    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Crooks!
    by Ricky Shuman from Twin City, GA. | July 15, 2018

    My salesmen was David, we drove 4 hours to see this car. It had a rear view mirror that was glued on and a sunglass holder that was missing! We were told it was perfect condition before we drove there. We paid cash with the promise of a new windshield and compartment door put on. They also were going to deliver the car within 2 days! They also promised 2 year oil changes. The car was finally delivered 7 days later with nothing fixed! No one returns your calls not even the sales manager. We filed a formal complaint on BBB.org and the dealership is acting like we are lying. We also found a hypodermic needle in the glovebox. I wouldn't send my enemy to these people.

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    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Excellent Service and Buying Experience
    by RyanS from NashvilleTN | July 12, 2018

    I researched Cars.com for a Ford Flex and found one at Automax Atlanta. The internet price was within my budget, so I called the dealership and spoke with Samuel. He understood that me being an out of state buyer how important it was to give me an honest opinion about the vehicle before I made the trip down to Atlanta to test drive and purchase the car. He was a pleasure to work with. The sales manager, Shawn, was equally nice and honest. The internet price was $2000 less than their sticker price. They honored it and gave me more than I expected for my trade-in. They also offered me a great deal on an extended warranty. Overall, I am very satisfied with the service, experience and ultimately my purchase. I would recommend them to other buyers, especially out of state. Something else worth noting... They do offer free shipping to neighboring states which I could have taken advantage of had I not minded making the trip to Atlanta.

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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • Displaying 11 - 20 of 173 Reviews