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Auto Mall of Springfield Springfield, IL Reviews & Cars for Sale

920 S Dirksen Pkwy Springfield, IL 62703

(3.3 out of 5) 104 Reviews
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Call (217) 953-0949
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Auto Mall of Springfield Reviews

Overall
3.3 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    12 F-150
    by Sav from Chicago,IL | November 11, 2019

    Purchased a car today and couldn’t be happier! Sam is extremely professional and made our experience here better than we could have imagined. We will definitely be coming back in the future and look forward to purchasing another vehicle from him. Thank you!!

    Customer Service
    Quality of Repair
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Phenomenal!
    by Ty from Los Angeles, CA | November 09, 2019

    Bought a vehicle sight unseen, I am located in Los Angeles and I purchased an amazing 2011 Audi R8! I was very pleased with their service and shipping speed. The car was just as I expected, pristine condition. Overall I had an amazing experience with this dealership

    Customer Service
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    2009 Ford F-150
    by Bobby from Paris,IL | November 09, 2019

    Thanks to the automall I am now driving a beautiful 2009 Ford F-150, They took care of me and my family in a timely manner! I will definitely be back again for the next one.

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    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Happy customer !
    by Sammy from Alton, IL | November 07, 2019

    Awesome place to shop for a car. They work very efficient, I made a selection and they got me financed at a lower rate than my bank! purchased a 2013 Ford F-150!

    Customer Service
    Quality of Repair
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Excellence, they pay attention to detail!
    by James R from Champaign, IL | November 07, 2019

    Excellent dealership with an excellent variation of vehicles. The amount of detail that goes into making sure they are ready to go is impressive. They truly make it feel as if you are purchasing new!

    Customer Service
    Quality of Repair
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Dishonest sales team! Avoid this dealership!
    by James from IL | November 07, 2019

    I’m leaving another negative review in response to the fact that this dealership does not admit wrongdoing! Read all negative reviews, dealership does not take any responsibility in their responses. They cleared check engine light on my car before the sale but they are denying it, typically if cleared it will come back within a day, it was on the next day after purchase, the mechanic found multiple codes that needed fixes, not possible for a car to go bad on multiple items overnight. The only explanation the check engine light was cleared before the sale.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (2.0 out of 5.0)
    Reply to automall in Springfield.
    by Vaughn Bagnard from St Peters Missouri | November 06, 2019

    Automall of Springfield. You knew the transmission in the van I bought had a problem. You admitted you had put fluid in it, it is a sealed system with no dipstick. Also, van had a limited 15 day warranty, from you! Which was not honored, warranty I paid for didn't start for 15 days. I spent over 1000 dollars trying to make this a decent van. You promised to pay the first 450 dollars and never did. Anyone who buys a vehicle from you is a fool, me included. You do not belong in the auto industry....period. BEWARE PEOPLE

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Unique dealer
    by Jimmy from Buffalo, NY | November 06, 2019

    Amazing system these guys have here at the automall, everything is organized to the t. They got me in and out in 20 minutes, everything went very smooth. I ended up purchasing a sweet 17 Jeep SRT and I couldn't be happier with my purchase!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    15 Chevy Cruze
    by Robert Ganiesh from Bloomington, IL | November 06, 2019

    Overall great customer service here, I was in the market for a vehicle for my 16 year old daughter and wanted to make sure we got her in something reliable. I really appreciate the time they took to make sure we were comfortable. The staff was very warm, in particular Waseem.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Online buyers - this is auto mall of lemons!
    by James from Wisconsin | November 03, 2019

    Every single Audi Q7 these guys are selling comes with issues, not a single one of them has good tires as advertised, mismatched, uneven wear. Cracked windshield, not working MMI, break lights on, stains on rims, interior water damage, electrical issues. None of them are shiny as advertised, piece of junk and waist of time!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
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