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518 Auto Sales Norfolk, VA Reviews & Cars for Sale

6950 N Military Hwy Norfolk, VA 23518

(4.0 out of 5) 12 Reviews
5373877

Call (757) 512-8861
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518 Auto Sales Reviews

Overall
4.0 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    Very pleasant experience.
    by Sailbuk from Hampton, VA. | November 04, 2019

    Sales staff very attentive and made sure my experience was pleasant, I felt very comfortable with entire process. I would definitely recommend 518 to my friends with confidence.

    Customer Service
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    Shopped for a used car
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Sold me a lemon and left me to foot bill
    by Brian from Portsmouth, VA | September 03, 2019

    I'm writing this review as a cautionary tale of how this business functions and how I bought a buck regal from this business on 6/24/19 My salesman was Anthony Mortillaro The next morning, after a twelve hour shift, I was met with a tps sensor failure and a check engine light for the catalytic converter... Mind you, this vehicle was inspected that same month. Within 14 days, the vehicle was burning a large amount of oil. When I came to the establishment with a good friend of mine on 7/8/19, I spoke with Mark Blumenthal and Anthony, with the former trying to treat my issue as if it's irrelevant when the car develops an issue and that it isnt their fault, quick to shovel me to a $100 diagnostic fee. Literally 14 days, and he tried to have me pay for a diagnosis. He(Mark) only waved it when I argued that as the vehicle was purchased from this establishment, it is a very sorry look on the company if the selling of lemons is another tuesday for them. He "waved" the fee and told me to schedule an appointment with Service Department manager Jasen... Jasen claims my car was only smoking because it was low on oil. He reasoned that the place he gets the purchased vehicles from, most likely didn't change the oil in the vehicle. He recommended that I top off the oil weekly. I told him that such doesn't seem normal, to which he claimed that it's normal for those cars to burn oil. Sensible thinking would reason that a car in good condition isn't going to roast oil to such a degree that the vehicle must be topped off almost twice a week. Within less than 5 days, the white smoke of oil burning came back, which has prevented me from working my regular scheduled work hours, as to prevent causing any damage to the vehicle. I called Jasen to reiterate that the problem was NOT fixed and the same issue is occuring. I asked him repeatedly if the "warranty" would cover Engine and Transmission issues, to which he CONFIRMED it would. I actually have a witness. He recommended that I take the vehicle to Victory Auto and Transmissions for a full diagnosis of my vehicle. I topped the oil and drove to the shop. Within a few hours, they made it clear that there was no oil in the car. It burned oil at such a rate that it caused damage to the engine. It's now August and I reach out to Mike Dalton himself. He originally seemed very enthusiastic to aid me and it brought me much peace of mind to know that someone from this company was going to be receptive to the stress and financial burden this purchase has caused. I kept Mr. Dalton posted on any changes or updates Victory Auto told me throughout two weeks, to which Mr. Dalton, via text message, told me he would be taking care of it. On 8/28/19 The "Warranty" company claims department called me and asked me what happened. When I told them, they told me that they are unlikely to fix the vehicle due to what they believe are pre existing conditions. When I told Mike, he responded in a way that actually had me to believe that it's on me. On 8/29/19 Said "warranty" company(CarsideInc) confirmed to Victory Automotive that they would NOT cover the necessary fixes to the vehicle. Mike told he that he would call me either that day or tomorrow. On 8/30/19, there was no such communication and I am still without a vehicle.. I reached out in the early afternoon as a final attempt to work out this situation in which I am not left with a paperweight being Financed foe 8k and thus far, I've gotten no response. Be warned. Friendly faces and enthusiasm until the product takes a dive. I'm now left to foot the bill I would have never guessed I'd have to eat so soon. I paid for a warranty that is now effectively useless and the Owner himself has went from readily receptive to distant.

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    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Lemon
    by Mary Jernigan from KILL DEVIL HILLS | July 26, 2019

    Sold us a lemon, thousands in repairs, supposed to have been a clean carfax, they said they were repairing any issues with the vehicle as it took 6 weeks to receive, then no gas, filthy and the people were short with us when contact the following week to ask if they can fix some issues. Like Share

    Customer Service
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    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Absolutely outstanding customer service!!!
    by Anna O. from Norfolk, VA | February 11, 2019

    Absolutely outstanding customer service!!! This may have been the best car shopping experience we have ever had, we are very pleased with the sales personnel and management at 518 Auto. We were able to purchase a 2015 Mazda at a very competitive price. Our sales representative, Leonard, was very friendly, professional and knowledgeable about the vehicle we were interested in. He walked us through all the details and was able to answer all the questions we had - he was very polite and patient and made sure that all our questions were answered. I cannot say enough about his professionalism and great customer service! The manager Jimmy was excellent was well. They both did a great job!!! They worked with us in terms of financing and everything was processed very smoothly and quickly. I HIGHLY recommend this dealership to anyone. 518 is so so much better than mega auto dealerships (such as Car Max) in terms of friendliness and personal touch, as well as customer service. They are trustworthy and very professional. And you absolutely cannot beat their prices. I wish more places did business the way 518 Auto runs their business. They made the buying process very smooth, quick, efficient, and overall very enjoyable! Two thumbs up, a great car dealership, check them out! You won't be disappointed!

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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Pastor
    by Millard S. Newsome from Pendleton NC | January 03, 2019

    I am glad that I bought my car from here. They had a great price on the car that I wanted and everyone was friendly and helpful..

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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    They call my son a out right liar!!
    by Jesse from Norfolk | June 30, 2018

    my son received a better job while at the dealership.they said he was lying on the contract so they trick him into coming in they took back the car and kept his $400.oo for a restock fee and he now has bad credit an owe the insurance company $195.00 way to billup someones credit

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    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Great Service
    by Brendan Mills from Chesapeake, VA | March 26, 2018

    I am very happy with my experience at 518 Auto Sales, the salesman that helped me was very kind and answered all the questions I had asked him. He steered me in a great direction for a reliable used car. I would recommend 518 Auto Sales to anyone!

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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great Service!
    by Brendan Mills from Chesapeake, VA | March 26, 2018

    I am very pleased with the service from 518 Auto Sales, the salesman that helped me was very kind and helpful. He answered all the questions that I had asked and steered me in the right direction towards a great used reliable car! I would recommend 518 Auto Sales to anyone looking for a car.

    Customer Service
    Quality of Repair
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Amazing experience!!!!
    by Rebecca Johnson from Norfolk, VA | February 27, 2018

    Chase and Leonard were amazing!! Not once did I feel any type of pressure to buy, they understood what I needed in a vehicle and how much I could spent! They spent a week working to find me the perfect vehicle to fit my needs! I liked the fact that they were in regular clothes and not suit and ties like other places, it made it feel more comfortable, everybody in the office was so friendly and it felt like I was surrounded by friends! I'm a customer for life!! Hubby is going to buy a car from them once I pay off my truck!!!

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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Professional and comfortable
    by Ashley from Chesapeake, VA | September 21, 2017

    Excellent customer service which made the whole experience pleasant. I would highly recommend this dealership to family and friends. They were very friendly, knowledgeable and honest.

    Customer Service
    Quality of Repair
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    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
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