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21st Century Auto Group Springfield, NJ Reviews & Cars for Sale

305 Route 22 East Springfield, NJ 07081

(4.1 out of 5) 777 Reviews
107981

Our company was founded in 1999 with one small goal lying ahead; to satisfy every customer to the fullest possible extent! Our 'Online Pricing' may seem too low and too good to believe. Guess what, it's true. YES, IT'S TRUE. We are able to offer you pricing that no one else can. All cars.com prices will be honored for any customers who brings in a printout of the Vehicle Detail Page.

Call (908) 991-2216
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21st Century Auto Group Reviews

Overall
4.1 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    BAIT AND SWITCH
    by Nick from Allentown | October 17, 2019

    PLEASE READ THIS! This has hands down been the worst experience I’ve ever had with a dealer. They should rename their dealership to BAIT AND SWITCH Automotive. I honestly wouldn’t be surprised if they’re paying people/writing their own good reviews—I can’t imagine anyone having anything good to say about them. First of all, over the course of 8 calls, I spent at least 2 hours on hold throughout the day. Their communication system is atrocious. I called their BDC department and made them confirm the vehicle was still available because I had a 70 mile commute; they confirmed it was sitting in their showroom still. When I got there, they told me the vehicle had frame damage and they weren’t going to be selling it (which they neglected to list anywhere online or tell me over the phone). When I expressed my frustration, they placed blame on their OWN BDC! I was immediately met with the most arrogant and demeaning sales manager I’ve ever met. He then tried to switch me to a car that was priced $7,000 more than the one I was interested in. Over the course of the next 45 minutes he entirely ignored my frustrations and was the pushiest salesman I’ve ever dealt with......I guess something has to pay for his BMW M2 and Rolex which he was bragging about. When I declined their lowest offer he passive aggressively called me an a***** and insulted my intelligence by saying I’ll regret it when I can’t find that car for that price (keep in mind it wasn’t even the car I wanted). I can’t remember his name, but he was the slimiest salesman I’ve ever met. I will certainly be reporting this dealership to the Better Business Bureau. Biggest waste of 4 hours of my life.

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    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Mr Basil Gerenus jr
    by Basil Gerenus jr from Port St. Lucie | October 17, 2019

    Great business establishment, a lot of nice rides to choose from so if your look for an everyday car or a luxury you can find it at this dear shop. The new guy Shaq is the right guy for the job his customer service skills first class.

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    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (4.0 out of 5.0)
    Friendly staff
    by Trevor from Trenton NEW JERSEY | October 16, 2019

    Very welcoming environment, friendly staff/ knowledgeable staff. The new guy Shaq is amazing, he’s got a great future in the business . It was a his first week on the job, but he carried himself like a seasoned veteran

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    Shopped for a used car
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Excellent Service
    by Andy from Westfield, NJ | October 07, 2019

    Excellent customer service with best car deals. Salesperson is so nice and friendly. You won’t got disappointed after the purchase. So I like to recommend.

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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Best car dealership around
    by Adam from New York New York | October 07, 2019

    great dealership with amazing cars and deals I was helped by Mario the salesman was very helpful and understanding of all my requirements and sure enough he put me in the car I have been looking for a long time and at a unbelievable deal Thank you Mario and 21 century I am now in the car I’ve always wanted at a price I am very comfortable with Highly recommend this dealer to all my friends and family go in and ask for Mario

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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    BE CAREFUL
    by Kam from Washington, NJ | October 05, 2019

    You can go visit these guys upon seeing their bait prices online, you might find a deal that suits you, but be very careful, they're very aggressive in trying to sell you a car that you're not there for, of course, they will tell you upon arrival that the vehicle you saw is in the shop for some problem, they also use a sleight of hand and giving you a monthly payment that will look fair but if you look closely, you'll see that you're being overcharged.

    Customer Service
    Quality of Repair
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    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Bizarre Dealership
    by Women Can Shop For Cars Alone from Albany, NY | October 03, 2019

    Liars. Called and confirmed TWICE and was assured the car was there and exactly as pictured. Drove 2 hours and it was “in the shop”. “Manager” cornered me in his office and made sexist comments assuming that since I was alone to test drive a car that my husband must be “with his girlfriend”. Became aggressive and made me uncomfortable when I would not fill out credit application, after I told him I would not be financing through the dealership. He went on to say “we gotta eat” and “we gotta keep the lights on” and “we gotta make money somehow” so the online price is only available If I finance through dealership (lie). Offered me 7K less on my trade than other dealerships which makes up for the BS price that was 7K less than other dealerships were advertising. This place is a JOKE. Don’t make the same mistake I did. Waste of time.

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    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    My new Cadillac!
    by Modou from NY | October 02, 2019

    Such a great experience! Thank you Mario for everything. I’m so happy with my new 2019 Cadillac! Will definitely be back soon. Thanks guys I appreciate everything you’ve done for me

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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great guys!
    by Iosif from Brooklyn, NY | September 24, 2019

    My experience here was really awesome! I came to buy 4 series convertible but when I saw that 650 M with red interior - thats my love! Im happy, thanks Dmitriy and Alex!

    Customer Service
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Perfect team
    by George from Philadelphia | September 23, 2019

    It was a great time spent in 21 century auto group. I huge selection of a vehicles. I worked with Alex - very professional, a big fan of BMW, like me. We had some fun, gave me drinks. After 2 hours i drived my 2016 BMW X5 home. Thanks so much, that helped me with a deal. For sure i will recommend 21 century for my friends.

    Customer Service
    Quality of Repair
    Buying Process
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
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